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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,654 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,654 reviews

February 04, 2023

Every person we worked with was amazing, highly recommend Fred Martin, they treat you like family! More

by Rjfischer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Smith, Trey Mihok
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Feb 05, 2023 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

February 03, 2023

Professional service. DETERMINATION: My 2011 Jeep Liberty was a challenge to find exactly what was wrong. They persevered over several days and found the cause! Great Pe More

by Irondawg17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe the mechanic! Excellence
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Feb 03, 2023 -

Fred Martin Superstore responded

We're glad we were able to get you back on the road! Thank you for choosing us and for the 5-star review! Our service team will be happy to hear it!

Feb 04, 2023 -

Irondawg17 responded

I will be back to see you ,check engine light came back on the next day ??????????????????

Feb 06, 2023 -

Fred Martin Superstore responded

We're sorry that happened. Please give us a call at 330-753-4444 and ask to speak with our service department so that we can get your vehicle back in here and see what went wrong. Thank you.

February 03, 2023

Mike and staff was super friendly and was about to get my truck in and out in a quick timely manner. More

by Bucky21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2023 -

Fred Martin Superstore responded

It's great to hear that Mike was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

February 03, 2023

Professional, efficient and polite. They had the work done ahead of schedule. You also get a free car wash. More

by Skylane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Fred Martin Superstore responded

Thanks for sharing about your experience with Fred Martin Superstore. Mike and our team appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

February 03, 2023

Very good dealing with the sales people they want to make you feel comfortable about your purchase More

by CHUCKMENCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2023 -

Fred Martin Superstore responded

Chuck, Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

February 03, 2023

Great service advisers and mechanics. ..promt service and found my problem..all went well plus car wash More

by Kuzrnch1964
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob macuchin mechanic terrific
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Feb 05, 2023 -

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and Bob met your expectations. Thank you for choosing Fred Martin Superstore, we look forward to having you as a valued customer for many years to come! Thank you - Fred Martin Superstore Team

February 01, 2023

Prompt service, job done quickly. Comfortable waiting area. Easy in and out. Friendly staff members More

by slgerbec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Fred Martin Superstore responded

Thank you for your 5-star review and for your business! We're glad we were able to make your service appointment quick and easy. We hope to see you again for the next one! -Fred Martin Superstore Team

February 01, 2023

Excellent service very professional and nice they changed my oil quick fast and I got in and out More

by tiaria_kelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Fred Martin Superstore responded

Thanks for the 5-stars! We're glad your service appointment went quick and easy. Thank you for your business and for giving Mike a shoutout! -Fred Martin Superstore Team

January 31, 2023

They were very prompt professional and courteous as well as thorough. I would definitely call them for any further service needs. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Bates
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Jan 31, 2023 -

Fred Martin Superstore responded

Thank you so much, Sam. Our staff really appreciates the kind words. Thank you for your 5-star review and for giving us your business! We hope to see you again the next time your vehicle needs serviced!

January 31, 2023

The dealership is very clean and the employees are very helpful, friendly, and professional. I would recommend More

by Rsmith57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Perry
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Feb 01, 2023 -

Fred Martin Superstore responded

Thank you for taking the time out of your day to leave us this 5-star review! We appreciate the kind words you have for our dealership and for our team. We appreciate your business and hope you choose us again! - Fred Martin Superstore Team

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