Front Royal Ford

Great job. Reasonable wait time. Would go back anytime. Great job by Laura. Thank you Reasonable wait time. Would go back anytime. Great job by Laura. Thank you More

I recently purchased a new F-150 Lariat from FR Ford and it was time for the first oil change service. I went online earlier in the week and scheduled an appointment for 8:30AM the coming Saturday. Frida it was time for the first oil change service. I went online earlier in the week and scheduled an appointment for 8:30AM the coming Saturday. Friday prior I got a call and was told they no longer did appointments and that was an error on the web page and it was first-come-first served. At their advise, I came it right at opening and was still told it was 2 hours before servicing. I left and came back later in the day only to be told the wait was another 1.5 hours before servicing. I had been a customer of Malloy Ford in Winchester for years and was always able to schedule appointments and get served promptly and efficiently. I went to the financial office and told them I wanted to cancel my EXPENSIVE service contract as my first experience quite frankly sucked. I would think a brand new customer would not have to wait in line with other non-customer folks to service their new Ford vehicle. Anyway, the general manager was able to promptly get my vehicle serviced but only after I complained. I was not rude, I was not unreasonable. When Ms. O'Connor gave me my keys and paperwork, I thanked her and got a "Uh huh" in return. At this point, I'm still considering cancelling the service contract as I don't think I will put enough miles on the vehicle to justify the expense and will probably go back to Malloy for future servicing. First-come-first-serve is not good for new Ford customers when other dealers allow appointments AND you allowed online scheduling obviously in error. More

Alex was great to work with, prompt, polite, helpful. We emailed about 10-12 messages and then I was at the dealer for just under two hours and on the road home with my new truck. I recommend working wit We emailed about 10-12 messages and then I was at the dealer for just under two hours and on the road home with my new truck. I recommend working with him. More

They always do what they say and when they say. Very courteous and helpful staff. Very courteous and helpful staff. More

Always a pleasant experience. Professional, friendly and extremely competent. I drive 85 miles round trip to use the services of Front Royal Ford even though there are alternativ Professional, friendly and extremely competent. I drive 85 miles round trip to use the services of Front Royal Ford even though there are alternatives much closer to home. More

The dealership was awesome. Chris was a very helpful salesman. Most of our communication was through text because of my job. It doesn’t allow me to talk on the phone as much as Chris was a very helpful salesman. Most of our communication was through text because of my job. It doesn’t allow me to talk on the phone as much as I would like to because of my work being so intense. The only time I actually talk to him is when I signed the papers to get the truck I like this Ford hybrid I’ve never had one before, but I’m learning to love it. I hope Chris stays there because I will continue to use him as my salesman and recommend him to many others. Good job Chris. More

You can expect nothing but excellence every time you walk into this dealership for service, and this time was no exception! Even for a simple State Inspection work, the level of customer appreciation is bar into this dealership for service, and this time was no exception! Even for a simple State Inspection work, the level of customer appreciation is bar none, STILL the BEST was displayed by the Service Consultant (Ms. Shelley Bailey...and previously, Ms. Laurel,. as well as Mr. Zach O! :) More

Service department is excellent service and number one customer service. They get your vehicle in a timely manner and back when they say. I’m really impressed with the service department. customer service. They get your vehicle in a timely manner and back when they say. I’m really impressed with the service department. More

Service lady was extremely pleasant and professional. Makes for a great visit and business is appreciated Makes for a great visit and business is appreciated More

Great experience, fast, friendly and entertaining. Came in to buy one vehicle, left with two! My go to car place! Came in to buy one vehicle, left with two! My go to car place! More