Front Royal Ford

Troy knew what I wanted and he made it easy to get. He is extremely knowledgeable, helpful, courteous and responsive to my desires. Roland explained various warranty options in a very logical manner. He is extremely knowledgeable, helpful, courteous and responsive to my desires. Roland explained various warranty options in a very logical manner. He was not pushy and let my wife and I decide. More

I enjoyed my experience with the exception on this survey. the 25 word minimum that must be filled out is a waste of my time. survey. the 25 word minimum that must be filled out is a waste of my time. More

very friendly service and good team, from first step to last everything was great and thank you Christopher for your help. I love my new mustang last everything was great and thank you Christopher for your help. I love my new mustang More

I have came here for service for several years and will continue to do so. The service is fast and easy to schedule. I can drop my car off at night and its ready the next day. continue to do so. The service is fast and easy to schedule. I can drop my car off at night and its ready the next day. More

The wait time for an annual inspection was pretty long. However, after my car was taken back for inspection & service, it proceeded very quickly, and the work was done well. However, after my car was taken back for inspection & service, it proceeded very quickly, and the work was done well. More

I went to Front Royal Ford to have my 2017 Mustang serviced. So while I had to wait for that to be done I asked Zach Orndorff who I could talk to about looking at a vehicle. He took me to Tyler Deaver serviced. So while I had to wait for that to be done I asked Zach Orndorff who I could talk to about looking at a vehicle. He took me to Tyler Deavers, great choice,. Tyler showed me what I wanted to look at which was a Ford Transit Connect passenger vehicle. He answered all my many questions and showed me how to work things in the vehicle with much patience, kindness and knowledge. After looking and discussing everything I ended up purchasing the vehicle. Roland, in financial was also a big help with this. So much understanding and kindness was shown by these employees. One of the reasons I deal with Front Royal Ford is due to these kind employees. Tyler is an employee that needs to be recognized. I have dealt with many dealerships and their employees and I have never been treated with the respect I received at Front Royal Ford. Tyler is awesome!!! Zach is also a great addition to the service department. Thanks to all who spent time with me the day I made my purchase and afterward. Gold stars to all especially Tyler⭐️ Front Royal Ford is a great dealership and I won’t deal anywhere else. More

The wrong part was ordered to repair my cover for the bed of my new pickup. I have driven to Front Royal and back 2 times for this repair form Alexandria. The sad thing is no one even apologized for the mis of my new pickup. I have driven to Front Royal and back 2 times for this repair form Alexandria. The sad thing is no one even apologized for the mistake. This is the 3rd time I have had a negatiave experience and no one has cared to reply. Pretty Sad. Now I am waiting again for a replacement part. More

Rachel was very helpful during the sale and also on follow up questions. Enjoyed my experience at this dealership even though it's a further drive from my home. follow up questions. Enjoyed my experience at this dealership even though it's a further drive from my home. More

I received excellent customer service. Jared was very friendly and helpful and made me feel comfortable about buying my new Eco. He helped me get the payment I waned. Great salesperson! friendly and helpful and made me feel comfortable about buying my new Eco. He helped me get the payment I waned. Great salesperson! More

It was a really good experience. Especially Tylre made sure that everything went smoothly. Thank you for helping me buying my dream car Ford Expolrer. sure that everything went smoothly. Thank you for helping me buying my dream car Ford Expolrer. More