Galleria BMW

I have leveraged this dealership to purchase extended warranty for my BMW iX. Ava was very customer oriented, promptly responded to my several inquiries, and made the whole experience very positive. She warranty for my BMW iX. Ava was very customer oriented, promptly responded to my several inquiries, and made the whole experience very positive. She and this dealership earned by trust despite their presence in a different state compared to where I resided. I highly recommend Ava and Galleria BMW. I look forward to purchasing my next BWM from this dealership. More

Absolute best car buying experience we’ve ever had! Our sales rep, finance manager Amy and our BMW expert were top notch! Super excited over my new X5 she’s just perfect! Our sales rep, finance manager Amy and our BMW expert were top notch! Super excited over my new X5 she’s just perfect! More

I live in Alabama and was very thankful for Jesica to be able to work with me via email to make this deal happen. I know I’m not always the easiest person. I’m very appreciative for all the staff at Galleri able to work with me via email to make this deal happen. I know I’m not always the easiest person. I’m very appreciative for all the staff at Galleria and Jessica. This was the easiest and fastest car buying experience I’ve ever had. I would also like to thank the “geek” for helping me set up the infotainment. She was incredibly friendly. More

We stopped in Galleria BMW on Saturday to look at BMW X3s. We were greeted immediately by our sales rep Caleb who was very personable, polite and knowledgeable about what we were looking for. We we X3s. We were greeted immediately by our sales rep Caleb who was very personable, polite and knowledgeable about what we were looking for. We went back Monday and completed the purchase of a 2026 BMW X 5. Caleb was super helpful thru the entire process and extended an invite to meet with him Wednesday to go over everything with the BMW App, car settings etc which we definitely plan to do. We are very pleased with our overall experience with everyone at Galleria BMW and especially Caleb. More

What a great team. Clear communication with helpful on time follow up. Prices were very competitive. They came highly recommended and exceeded my expectations. Clear communication with helpful on time follow up. Prices were very competitive. They came highly recommended and exceeded my expectations. More

Everyone at this dealership was extremely friendly and saw to it we had a great experience, especially liked working with Sonya and Amy, both great people and we would highly recommend anyone looking for saw to it we had a great experience, especially liked working with Sonya and Amy, both great people and we would highly recommend anyone looking for a car to see you guys first. More

This was the worst car buying experience of many in my life. Ironically for by far the most expensive car I have ever purchased. I began my mission to purchase an individual M5 Touring almost 2 years ago life. Ironically for by far the most expensive car I have ever purchased. I began my mission to purchase an individual M5 Touring almost 2 years ago. After waiting over a year for my local dealers, I finally engaged a broker to find an allocation for performance center delivery. Galleria came through with an allocation in December 2025. I received an itemized quote for a 2026 model. Two months later that got canceled because BMW stopped all individual paint requests for the remainder of 26 model year production. Finally got an allocation for a 2027 and it left the factory back in June. Now I'm not mad at anyone at this point. I realize this car is in high demand with limited availability. I tracked the shipping and called my salesperson to begin the paperwork when the car was almost to the port. I was told they don't do it that way. The car has to be at the performance center and the delivery date scheduled before beginning any paperwork. Okay, fine, I figured maybe another week. About a week later the salesperson calls and says we're sorry but your car is not in Spartanburg, it's here in Mississippi. I was told that BMW North America was to blame because their systems were screwed up when the car was ordered. Now if that were the case you would think BMW NA would have shipped it back to Spartanburg but that was not even offered. Instead Galleria would pay to ship it to my door. When I get the paperwork the sales contract didn't include my deposit payment. It did include an additional fee for the electronic registration filing and the increased price for the 2027 model. I knew the price had increased and the difference wasn't that much but when someone puts a price in writing I expect it to be honored. Or at least be notified that it can't be honored as soon as they know they can't. I was basically told that was the price and there was nothing they could do about it. Take it or leave it. The paperwork package also had an affidavit that I was expected to sign stating that I was "taking physical possession" of the car that day. This was obviously a false statement in that the car was 800 miles away and I had never even laid eyes on it. I was again informed that; "This form was required and this is the way we have always done it." I did sign the form. I did pay their price. I did close the deal and I have received the car and I love it. I am however very disappointed that Galleria BMW turned what should have been a happy and enjoyable experience into an aggravating and frustrating one. More