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Ken Ganley Ford Norton

Norton, OH

4.8
3,458 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,458 reviews

June 13, 2026

Outstanding service from Ashley. If everyone there are as concerned for their customers as she I give them a 10 star rating. More

by Kurt
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Jun 13, 2026 -

Kurt responded

Outstanding customer service

Jun 13, 2026 -

Kurt responded

Ashley is the best service writer since I've been going there.

Jun 13, 2026 -

Kurt responded

Thank you!

June 13, 2026

Outstanding service from Ashley. If everyone there are as concerned for their customers as she I give them a 10 star rating. More

by Kurt
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Jun 13, 2026 -

Kurt responded

Thank you

June 13, 2026

Overall experience was great. Glad a loaner vehicle was available due to repairs taking longer than expected. Ashley kept me informed in a timely manner More

by Chadvhenderson
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Jun 13, 2026 -

Ken Ganley Ford Norton responded

We’re happy a loaner Transit-350 kept you moving while repairs took longer than expected. Ashley is glad her timely updates made a difference. Thank you for the five-star review and for trusting us with your Ford service.

June 13, 2026

Good communication No No no no no no no no no no no no no More

by CARDINAL1522
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fulton Benya
June 13, 2026

They listened to my problem and tried for a solution They were courteous and knowledgeable More

by alandbez7
Recommend Dealer
Yes
Employees Worked With
Service manager and Brianna Dantz
June 13, 2026

Friendly, professional, communicative Good customer service and communication. Easy to schedule an appointment and done in a timely manner. Thank you! More

by Tim Z
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Jun 13, 2026 -

Ken Ganley Ford Norton responded

We’re delighted our team provided friendly, professional updates and made scheduling a breeze. Ashley and the team appreciate you choosing your Ford for service and look forward to assisting you again.

June 13, 2026

Friendly, professional, communicative Good customer service and communication. Easy to schedule an appointment and done in a timely manner. Thank you! More

by Tim Z
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Jun 13, 2026 -

Ken Ganley Ford Norton responded

Thanks for sharing your experience. We’re glad your Ford service was simple to schedule and completed quickly. Ashley will be excited to hear your kind words.

June 12, 2026

We appreciated everything Ashley did for us, She was very nice and knowledgible about what was needed to fix our car, Ganley service dept and the technician did a fantastic job in finding out the issue with More

by MARTUCCICHERYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Kinnaird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2026 -

Ken Ganley Ford Norton responded

It’s great to learn Ashley and our technicians quickly identified the real problem with your Ford Taurus. Thank you for sharing your positive experience and for recommending us to your family and friends. We look forward to taking care of any future service needs.

June 11, 2026

A good experience, friendly, courteous and helpful Took time to explain and to get CarShield to pay more than what they did More

by mybatten
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Jun 11, 2026 -

Ken Ganley Ford Norton responded

It’s great to hear Ashley and our team provided friendly, helpful service for your Ford EcoSport. We’re pleased they took the time to explain everything and worked with CarShield to secure better coverage. Thank you for the five-star rating.

June 11, 2026

They are always nice and courteous. Always do a nice job fixing the issue with our cars More

by lhunneke
Recommend Dealer
Yes
Employees Worked With
Alan Kinnaird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Kinnaird
Jun 11, 2026 -

Ken Ganley Ford Norton responded

Alan and our service team are glad to hear you find us courteous and that we addressed your Kia Soul’s needs. Thank you for the five-star rating, and we look forward to helping you again.

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