Garavel Chrysler Jeep Dodge Ram

Joe Melfi was awesome, a great help and service from test drive to purchase. Friendly and knowledgeable. Joe will make your next purchase painless and quick! drive to purchase. Friendly and knowledgeable. Joe will make your next purchase painless and quick! More

Mark was friendly and knowledgeable also fairly helpful. While looking for a pacifica in 4 different states. Glad we were able to find garavel chrysler While looking for a pacifica in 4 different states. Glad we were able to find garavel chrysler More

Cristian was ready to help with any insurance policies and financing questions. Had all the options I asked for prepared and gave quick and easy service. Overall very good experience. and financing questions. Had all the options I asked for prepared and gave quick and easy service. Overall very good experience. More

Cristian, Kerri, and Mary, along with the rest of the team at Garavel were great to work with and made the process of purchasing a new Jeep super easy. Thanks so much! team at Garavel were great to work with and made the process of purchasing a new Jeep super easy. Thanks so much! More

We purchased our 2020 Jeep GC from Garavel in Norwalk in November 2019. While the salesman we worked with was very good the service department has been absolutely deplorable. The car was having AC issues so November 2019. While the salesman we worked with was very good the service department has been absolutely deplorable. The car was having AC issues so I made the appt. which took 3 weeks to get, dropped the car off on Monday afternoon as requested by them so they could work on it Tuesday. The drop off process was the first issue. The tech taking my info could not seem to grasp what the issue was with the car and I had to keep repeating it. "The AC stops working after approx. a half hour of use and the fan or a belt is making a a screeching noise". Not sure why that's hard to comprehend? They called me Tuesday to say they'd need the car for a couple of days as they think they know what the issue is. My response "OK that's fine so I'll be without a car until Wednesday? Do you have a courtesy car I can use while my car is with you?" Their response, "No we don't have any available" I called them Wednesday at noon for status of repairs and ETA for pick up and was told by Dave, who is apparently also the service manager, that they were all out for lunch and he'd have someone call me back. Never got a call back. My husband called them Thursday at 3pm and was told that they were all with customers and someone would call me back. Again, no return call. Here we are on Friday at 9am calling them AGAIN to get the status of our car which was left with them Monday afternoon. This is the worst customer service I have experienced. Prior to buying the Jeep I dealt with Honda of Westport who's service department is absolutely exceptional and run with the knowledge that their customers are the most important part of their business. To go from that to Garavel and their service department who treats customers as if we're an inconvenience and they're doing us a favor? No thank you. I'm done with Garavel. I will NEVER purchase another car from Garavel and will be taking to social media to make sure their lack of communication, failure to return phone calls and treatment of customers as if they're doing us a favor is outrageous. More

Annie was amazing and her professional yet personal attention was followed up with Mary’s magic in the finance department! I will be Coming back soon!!! attention was followed up with Mary’s magic in the finance department! I will be Coming back soon!!! More

I went back to Garavel after having purchased 1 vehicle there and loved my 2nd experience just as much. The people are great to work with. there and loved my 2nd experience just as much. The people are great to work with. More

Great service! Cristian was awesome and extremely helpful! The whole staff was very accommodating and made the experience quick, easy and seamless. Thanks so much! helpful! The whole staff was very accommodating and made the experience quick, easy and seamless. Thanks so much! More

Maikel was awesome. Great communication, personable and knowledgeable. The whole process was effective and efficient. I would recommend him to family and friends and already have. knowledgeable. The whole process was effective and efficient. I would recommend him to family and friends and already have. More

Always an easy process when coming in for service. All of the advisors are knowledgeable and know their role in providing exceptional customer service. Thank you. the advisors are knowledgeable and know their role in providing exceptional customer service. Thank you. More