I had a very easy experience with my used pre-owned Subaru and Terrence was my sales representative. He was very professional and took care of my needs. I had traded my 2012 outback for the newer model. One thing I would recommend is to have sales person remind the buyer/seller (me for used car) to bring the Title. This was never mentioned and although I know it goes with the car, a reminder might be helpful. In view of my forgetting to bring it, I felt someone might have followed me home - 4 miles to pick it up. Terrence did not have an appointment for 1 hour and 15 minutes and it would have made my day easier. Not a huge issue, but if you offer rides home during servicing, why not this. Thank you!