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Garavel Subaru
Norwalk, CT
6,949 Reviews
Garavel Subaru is CT's fastest-growing Subaru dealership.
2025 DealerRater.com Dealer of the Year Award winner.
Free Lifetime Warranty on all new cars
Every used car comes with 1 of 4 warranty levels. With available additional coverage.
BEST price guarantee on all vehicles.
Trade-in values provided by Kelley Blue Book.
Proceeds from each car support a local charity each month.
Subaru Service
- Genuine Subaru parts installed by Factory-Trained technicians
- Free courtesy shuttle
- Comfortable waiting area with free WIFI, coffee, tea, water, and snacks
- Loan cars available for major services
- 12 month/ 12,000 mile parts and labor guarantee on all work
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 6,949 reviews
July 21, 2025
Michele was very responsive. I feel my needs were addressed with great care and personal service. I feel my needs were addressed with great care and personal service. More
by Tdentonct
July 19, 2025
Rafael is knowledgeable and attentive sales representatives who went above and beyond. truly appreciate his dedication to finding exactly what I wanted, and I’m beyond excited with my new vehi representatives who went above and beyond. truly appreciate his dedication to finding exactly what I wanted, and I’m beyond excited with my new vehicle. Highly recommend Rafael and the team at Garavel Subaru More
by Cejaely
July 16, 2025
Michele and the staff at Garavel were absolutely amazing. She worked with me through email as I requested and the interaction was phenomenal. We ended up setting an appointment for a test drive after all the She worked with me through email as I requested and the interaction was phenomenal. We ended up setting an appointment for a test drive after all the details were worked out and I fell in love with the car. Michele was so kind and genuine. I have never had such a pleasurable experience with a salesperson. I highly recommend that if you want to buy a Subaru get it from Garavel and ask for Michele Dall by name. More
by Tremas
July 16, 2025
Michele and Garavel made a complicated situation go very smoothly... No judgment, no impatience, just complete understanding and wonderful customer service. What a group of true professionals that made trad smoothly... No judgment, no impatience, just complete understanding and wonderful customer service. What a group of true professionals that made trading and buying very easy for me. Thanks for everything! More
by Cheryl.li86
Employees Worked With
July 15, 2025
I had an excellent experience at Subaru Garavel! Joe was incredibly helpful, knowledgeable, and made the entire process stress-free. He took the time to answer all my questions and made sure I felt c Joe was incredibly helpful, knowledgeable, and made the entire process stress-free. He took the time to answer all my questions and made sure I felt confident in my decision. I never felt pressured, and he truly went above and beyond. If you’re looking to buy a car, definitely ask for Joe—you won’t regret it! More
by nessax10
Employees Worked With
July 15, 2025
Jack was very professional and friendly as well other staff. Overall everyone is very friendly and welcoming. staff. Overall everyone is very friendly and welcoming. More
by Maria
July 15, 2025
It was a pleasure working with Tom Dave and Logan very straightforward 2nd vehicle purchased in 1 month Highly recommend the dealership straightforward 2nd vehicle purchased in 1 month Highly recommend the dealership More
by jjimholko
July 14, 2025
Our lease of Subaru Crosstrek from Garavel coming to the end. I would like to express one more time the following: We consulted with a few different (by location) Subaru dealerships, explaining our situat end. I would like to express one more time the following: We consulted with a few different (by location) Subaru dealerships, explaining our situation. All of them were simply shocked on how we, as customers, were treated by unprofessional, disrespectful, unmannered and lazy team at Garavel. The reason for all these epithets is more than fair, because our complaints(concerns) almost right away from the time we started driving the leased car, finally were addressed at a different Subaru dealer, and the cause was clearly explained and pictured in the Report of a Full Multi-Point Vehicle Inspection, which the service team at Garavel never offered and never performed. Our concerns at Garavel dealership, were not taken Seriously: instead, the service team was humiliating and mocking us, saying this car is not for us; everything is fine with a car, and we are only customers who complain about a brand-new car. However, the findings in the Report provided by Dan Perkins, were so shocking and required additional consultation with a Legal professional, specializing on dealerships. The arrogant team (especially "managers"), whose unacceptable behavior the Gen. Manager protected, refused to resolve the serious issues. There was no help at all from from Mr.J. Caravel, who was just covering up the incident. The service at another Subaru location was just outstanding, as at many other places (Mini, Toyota, etc.) I had in the past. Understanding our situation, some services at a new place were performed at no charge, and some with a huge discount, also not requiring us (my son and I), to have a ride with the technician. He was professional enough to figure out himself what the problems are with a car we drive, compared to your technicians who required us to ride with them, which is absolutely not necessary for a real professional. The simple answer would be in a Multi-Point Inspection, which for some reason, intentional or not, the service team at Garavel did not want to perform. So, for more than 1 year, because of them, we were exposed to danger to our health and safety. No matter what they will do or say now, I keep all our complaints in my file with a time of appointments, which started in the beginning of last year, almost right after the lease. We also have some witnesses whom we shared our concerns with and who suggested a full check-up. The primary goal for the service should be: to satisfy Every customer at Every opportunity! But the goal at Garavel, seems, is just collecting the 5*-star reviews (real or not) in order to receive a Winning Awards, which, in my opinion, that team does not deserve. Also, we were unpleasantly surprised when the employees at the Finance Dept. at Garavel, could not find our leasing contract and answer the questions, showing their incompetence. The worst experience we ever had in our life at this dealership!!! More
by nivea
Employees Worked With
July 14, 2025
Stephen was great. I came in to test drive an Impreza and after talking with him about what I was looking for in a vehicle, I also test drove the Crosstrek too. We went I came in to test drive an Impreza and after talking with him about what I was looking for in a vehicle, I also test drove the Crosstrek too. We went over the differences between the two in side-by-side printouts which was really helpful for me for me to see visually. I never felt pressured into anything while I took a few days to make a final decision. I ended up going with the Crosstrek and he also suggested that I could see the colors in person again on the cars in the lot before making a final decision (which was helpful since I was going back and forth). He was patient while I had a challenging work schedule for picking up the car. Details and attention like that stood out and made it a very overall positive experience for me. Now I'm a first-time Subaru owner. More
by sabrina.lewis3
July 13, 2025
This dealership was like family - no sales pressure at all which made the purchase all that more wonderful. Joe was easy to talk to and very knowledgeable. Would recommend to everyone. all which made the purchase all that more wonderful. Joe was easy to talk to and very knowledgeable. Would recommend to everyone. More
by karen.tonne
