Garden Grove Kia

James made buying a car a great experience James Allen was very professional and at the same time treated us like family. He was very knowledgeable with all the vehicles on the lot/remote lot. James Allen was very professional and at the same time treated us like family. He was very knowledgeable with all the vehicles on the lot/remote lot. James was patient with us and gave us plenty of privacy when we asked for a minute to discuss our options. At no time did we feel pressured or rushed. The negotiation process was truly hassle free. Thanks to Paul in finance, the paperwork process was quick and easy. This is the 2nd car we purchased from Garden Grove KIA in the last 6 months. Sales people like James and Ed Villa (our last sales person) are the reason we will buy our next car from Garden Grove KIA. Thank you James. More

Awesome dealer, really friendly James was a really friendly and helpful sales representative, he was really patient with our process and made sure that we got what we needed? James was a really friendly and helpful sales representative, he was really patient with our process and made sure that we got what we needed? More

Excellent Service! Class organization all the way. Super nice, efficient, clear and friendly. We worked with Stella... best sales experience We’ve ever had. Knowledge Class organization all the way. Super nice, efficient, clear and friendly. We worked with Stella... best sales experience We’ve ever had. Knowledgeable, friendly, and kind. 2nd purchase from this dealership and will absolutely return. More

Finally! James was super helpful and was really nice! Best Kia I have been to and feel great about my new car! No BS finally and I visited four other dealershi James was super helpful and was really nice! Best Kia I have been to and feel great about my new car! No BS finally and I visited four other dealerships that were trying to scam me with fees or up sell me on a car I did not want. More

Awesome Sales Woman Khristina is amazing! Made the whole process fast and trouble free. I’ll be telling my friends and family to come see her at Garden Grove Kia. Khristina is amazing! Made the whole process fast and trouble free. I’ll be telling my friends and family to come see her at Garden Grove Kia. More

Very Helpful and Made my life easier! The whole team was very helpful and made my whole experience of buying my second car from them easy! Shoutout to Roy for being the one to sell me a ca The whole team was very helpful and made my whole experience of buying my second car from them easy! Shoutout to Roy for being the one to sell me a car both times!! 🤣✨ More

They won't fix a simple problem I have a problem with my windshield from day one. So now I received a call from the service manager and he stated that the factory said no, so when I I have a problem with my windshield from day one. So now I received a call from the service manager and he stated that the factory said no, so when I asked what the dealership was going to about the issue and the service manager stated they are not going to do anything because the factory won't pay them... So I would HIGHLY RECOMMEND HUNTINGTON BEACH KIA ON BEACH BLVD... More

Shameful liars and crooks I went here last Sunday to potentially buy my lease. The salesmen were very nice upon arrival, but once we were talking numbers, there was a lot not a I went here last Sunday to potentially buy my lease. The salesmen were very nice upon arrival, but once we were talking numbers, there was a lot not adding up. I understand there will be higher costs once I buy my lease, but this was ridiculous. With the numbers they gave me, it would have tacked on another 8 grand to be paid off in 6 years. I already had my car half paid off so it would have been like buying it all over again. They spoke to me and my father like we were stupid and didn't understand what they were telling us. We understood what they were saying, but we could also see that they were trying to swindle us for more money. They had my keys so I politely asked for them so I could leave. They kept me there for another 20 minutes. They kept going back inside the dealership and sent a different salesman to talk to me. One of the salesmen was so rude to my father and raised his voice at him simply because we didn't agree with him. These salesmen are not good people. They're money grubbing and just looking for ways to cheat people out of their money or try to force you into a deal you don't want. I overheard a nearby salesman talking to a client and he was being incredibly condescending and insulting. They have called me every day trying to get me to use their services. But I would never give this place the time of day again. I went to Huntington Beach Kia and they were amazing. I got a great deal and they told me that the "fees/taxes" that Garden Grove Kia was adding to my bill didn't exist! I wouldn't trust this place. I am not recommending it to anyone. More

Discriminatory Liars! We agreed over the phone with Jayed, so I'll drive in the morning from LA to buy the car with $3K on my credit card and the remaining with personal We agreed over the phone with Jayed, so I'll drive in the morning from LA to buy the car with $3K on my credit card and the remaining with personal check. Upon finalizing the deal they wanted to run my credit?! For what?? I'm paying it in full, I don't need a loan. They started changing terms every 2 minutes from that point on. The guy from finance department stated that he had to make sure that I'm who I said I was and that I wasn't a terrorist. So for that he had to run credit check. He had no slightly idea how "Patriot Act" and "OFAC" list work. You don't need social security number to check OFAC list you so-called "finance specialist". He stated that credit check will lower my score for just 1-2 points: another Lie. I worked for the bank before and inquiry will lower my score from 5-15 pints, plus if I don't get the loan after inquiry, it will limit my ability to get credit anywhere else in the future. This finance guy is so far from any finance knowledge. Co my DL, credit cards and US citizen passport are not enough for establishing identity at this dealership, but it's good enough for everything else. Furthermore is worst, they wanted cashiers check and they started accusations like, what if your check bounces, what if you dispute the credit card charge etc. They treat you literally as Criminal like if you're trying to commit the crime by buying the car. I advised that I can bring cashiers check from local bank, but Jayed stated that cashiers check can be cancelled too. How low can someone go with these type of statements?! I offered them to keep the car until all payments are cleared, but it wasn't enough too. Manager Chad suggested to bring all in cash?! Really?! I have to walk around with 18K cash?! What kind of business are they running here?? Why do you have credit card machine and you stated that you can accept up to $3K by Credit card and the rest is personal check and now you want all in cash?! In reality they never cared about terrorism, "Patriot Act" and "OFAC", they didn't have even idea about IRS Form 8300 transaction report. Since when people trying to buy the car with CC and personal check treated like xxxxxxxxxx and criminals? This dealership is the worst in the nation - they will profile you then discriminate you, insult you all the way. Credi check for "Patriot Act" and "OFAC" reasons are illegal! Keep that in mind. You are DISCRIMINATING and YOU are PATHOLOGICAL INCOMPETENT LIARS! More

Worst experience ever First, I get an email with a quote of MSRP $22,052 for the 2018 Kia Optima EX with panoramic sunroof. So, I called them and confirmed its availability First, I get an email with a quote of MSRP $22,052 for the 2018 Kia Optima EX with panoramic sunroof. So, I called them and confirmed its availability drove 65 miles to the dealership. When I finally get there, they told the car was sold. Which was okay with me. Then they didn't have and model with in the same trim and specification I was looking for so they tried selling me a full-loaded model which would have exceeded my budget by at least $10,000. The sale person was so rude and aggressive when I said no I won't be considering this trim. I said I wanted the EX or the S 2018's trim (which they didn't have) and he said I get you that for the price you are looking for if I buy it today. So I asked him show me where is the car. He later pressed that he has control over Kia inventory all over US and can get me one if I agreed to work on the number. I told him how can I buy something that's worth so much amount of money without even looking at it. He still pressed aggressively saying no we have to do this first in order to give you numbers. I just left the dealership at that point. With that attitude and approach, I don't think I will even buy a car even if they were to eventually give a deal. To my point, when you buy something that's worth $25K you want to see it and then work on numbers if you like it. No point in wasting time. More