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Garden Grove Kia

Garden Grove, CA

4.7
2,907 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 2,907 reviews

March 08, 2020

Super helpful and pressure free! Estela was wonderful, she answered all of our questions and helped us out with everything. I would highly recommend this dealership. I will return the More

by rachaelalber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Estela Ayon
Mar 09, 2020 -

Garden Grove Kia responded

Rachael, thank you so much for taking the time to share your five-star experience with Estela at Garden Grove Kia. We are so happy to have your business!

March 07, 2020

Service advisor Alexis very friendly informative thorough! Very comfy waiting area free coffee, plenty of donuts and water bottles. Nice shuttle driver. Hand car wash! More

by T.SULENTIC
Recommend Dealer
Yes
Employees Worked With
Alexis
Mar 09, 2020 -

Garden Grove Kia responded

Thank you for the great feedback of our service team. It's our pleasure to make sure our customers are always comfortable and informed. Thank you for servicing your vehicle at Garden Grove Kia - we look forward to seeing you during your next visit.

March 04, 2020

Great sales rep (Khristinia) answered all my questions with full confidence. Very polite and courteous. The location (Garden Grove) is very clean and all staff are willing to help and do not hesitate to g More

by Agpimentel
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Seo
Mar 04, 2020 -

Garden Grove Kia responded

Thank you for the wonderful feedback about our facilities and staff! There is nothing we love more than hearing that our customers are having fun during their time with us at Garden Grove Kia. We hope that you have been enjoying your new vehicle, and would love to see you in the future.

March 03, 2020

Andrea Biggers has excellent customer service. She answered all the questions I had and I feel very comfortable buying a vehicle from her, I am currently in a tight spot, but Andrea made options avail More

by augustin_jung
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Garden Grove Kia responded

We are so happy to hear that Andrea could help make your purchasing process go smoothly. Congratulations on your new vehicle! It means a lot that you came to Garden Grove Kia and we would like to thank you for your business.

March 02, 2020

Andrea the internet Sales is great along with her sales manager Mike gave me a great deal On Kia Sedona with upfront and honest pricing Paul in finance dis all the paperworks and very efficient. Thank you. More

by orvenzki
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike sales manager and Paul in Finance
Mar 02, 2020 -

Garden Grove Kia responded

Thank you so much for taking the time to review Garden Grove Kia. We are so happy to hear that all of our team members treated you to a five-star experience!

March 02, 2020

My original visit started out well but by the time I purchased the vehicle just felt as though I was moved along. Will not be returning to this location, even for service. More

by Muzac
Recommend Dealer
No
Employees Worked With
Dan Le
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Park
March 02, 2020

Got my car fixed due to a recall, the dealer got me a rental car at no charge meanwhile my car got fixed, Alexis at service dept was always making sure everything was running as expected. I am completely More

by renetpt
Recommend Dealer
Yes
Employees Worked With
Alexis at Service dpt.
Mar 03, 2020 -

Garden Grove Kia responded

Thank you so much for taking the time to review Garden Grove Kia! We are glad to hear that our team fixed your vehicle's recall. Safe driving!

February 28, 2020

Salesman unresponsive after putting down a deposit on a Telluride. Got tired of waiting on updates which never came , even after repeated calls . Giving a second star only because of having few issues in r More

by DLCOFFEYUSC
Recommend Dealer
No
Employees Worked With
Anthony Calabrese
Feb 29, 2020 -

Garden Grove Kia responded

Hello Dlcoffeyusc, Thank you for your honest feedback. and apologies if we neglected to get back to you with details regarding your Telluride pre-order. These vehicles are in such high demand, and during shipping and receiving we are at the mercy of the transportation companies when it comes to getting them in on time. That being said, we should have filled you in with more information during the process. Good luck, and thank you for the opportunity. Garden Grove KIA Management Team

February 24, 2020

We had a great experience with James and Stella. They were so knowledgeable and helpful. James took the time to show me every feature and he addressed all my concerns and questions with such patience. St More

by Shaynese
Recommend Dealer
Yes
Employees Worked With
James Allen, Estela Ayon, Tony Nguyen
Feb 24, 2020 -

Garden Grove Kia responded

Shaynese, thank you so much for leaving Garden Grove Kia a review. We're happy to hear that James took the time to go over your vehicle's features and that Stella made financing a seamless process. Safe travels in your new Kia Sedona!

February 24, 2020

Outstanding sales service from Bryanna and Abby! Everyone at this dealership is knowledgeable and professional, and even more so compared with other car dealers I had visited in the process of looking at a n More

by GregL
Recommend Dealer
Yes
Employees Worked With
Abigail Nichols Nichols, Bryanna Crawford
Feb 24, 2020 -

Garden Grove Kia responded

Greg, thank you so much for the 5-star review! It was our pleasure to work with you here at Garden Grove Kia, and we couldn't be happier to know that Bryanna and Abby took good care of you. Enjoy your new car!

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