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Garden Grove Kia

Garden Grove, CA

4.7
2,934 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 2,934 reviews

March 13, 2020

BUYING PROCESS Process took almost 4 hours.....it would be nice if this could be stream lined to a shorter period. otherwise was a good experience and sales(Abagail More

by jimandbecky333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Nichols Nichols
Mar 13, 2020 -

Garden Grove Kia responded

Thank you for the review and feedback! We appreciate your business here at Garden Grove Kia, and we will certainly share your words with our team and work to improve going forward. We will certainly let Abagail know that you appreciate the help!

March 11, 2020

Bryanna was beyond awesome!! I scheduled a test drive the same day & left with the car the same day. She was so helpful & made everything so fast & easy. Thank you sooo much! More

by Irineo_emily
Recommend Dealer
Yes
Employees Worked With
Bryanna Crawford
Mar 11, 2020 -

Garden Grove Kia responded

Thank you for leaving us a review! We're so thrilled to hear that Bryanna came through and delivered. On behalf of the Garden Grove Kia team, we hope you're loving your new ride!

March 10, 2020

Great buying experience from Kadin Espinosa at GG KIA! I came to Garden Grove Kia and was helped by Kadin Espinosa whom I met via the store's web site. Kadin let me test drive several Kias and I finally s More

by HappyKiaBuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kadin Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mosier
Mar 11, 2020 -

Garden Grove Kia responded

Thank you for the 5-star review! We couldn't be happier to hear that Kadin provided the accommodating service that we expect from our team here at Garden Grove Kia. We will certainly let him know that you appreciate his help!

March 09, 2020

Customer service is good, very good price for products,my self this is a first time I buy car in this dealer, and I am happy with, keep it up...thanks More

by nghianxp
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Garden Grove Kia responded

Thank you so much for your positive review of Garden Grove Kia! We appreciate the opportunity to earn your business and hope to have the opportunity to work with you again in the future.

March 09, 2020

Low Pressure Experience Handled everything over the phone. James and Estela were GREAT to work with. They even delivered my car to my house. I would recommend this dealers More

by Kris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Allen, Estela Ayon
Mar 10, 2020 -

Garden Grove Kia responded

Kris, thank you for the review! We are so pleased to hear that James and Estela provided the excellent service that we strive for at Garden Grove Kia. We will certainly share your kind words with them!

March 09, 2020

Low Pressure, Great service and Excellent deal Bryanna was great to work with from the first email. She was very personable and knowledgable. She understood exactly what we were looking for and More

by Roni St John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny, Bryanna Crawford
Mar 09, 2020 -

Garden Grove Kia responded

Roni, this feedback made our day! We're happy to hear that Bryanna and Kenny treated you right during your visit to Garden Grove Kia. Congratulations on the purchase of your Kia Niro! We hope that we get the chance to work with you in the future.

March 09, 2020

Satisfying a demanding buyer It’s easy to sell the car to an ordinary user, but there are buyers with complaints who know exactly what they need, what they need to refuse. I am gr More

by Kira Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Nichols Nichols
Mar 09, 2020 -

Garden Grove Kia responded

Kira, all of us at Garden Grove Kia were so grateful to receive this feedback- thank you! It was a pleasure working with you and we hope you're loving your new car!

March 08, 2020

Super helpful and pressure free! Estela was wonderful, she answered all of our questions and helped us out with everything. I would highly recommend this dealership. I will return the More

by rachaelalber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Estela Ayon
Mar 09, 2020 -

Garden Grove Kia responded

Rachael, thank you so much for taking the time to share your five-star experience with Estela at Garden Grove Kia. We are so happy to have your business!

March 07, 2020

Service advisor Alexis very friendly informative thorough! Very comfy waiting area free coffee, plenty of donuts and water bottles. Nice shuttle driver. Hand car wash! More

by T.SULENTIC
Recommend Dealer
Yes
Employees Worked With
Alexis
Mar 09, 2020 -

Garden Grove Kia responded

Thank you for the great feedback of our service team. It's our pleasure to make sure our customers are always comfortable and informed. Thank you for servicing your vehicle at Garden Grove Kia - we look forward to seeing you during your next visit.

March 04, 2020

Great sales rep (Khristinia) answered all my questions with full confidence. Very polite and courteous. The location (Garden Grove) is very clean and all staff are willing to help and do not hesitate to g More

by Agpimentel
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Seo
Mar 04, 2020 -

Garden Grove Kia responded

Thank you for the wonderful feedback about our facilities and staff! There is nothing we love more than hearing that our customers are having fun during their time with us at Garden Grove Kia. We hope that you have been enjoying your new vehicle, and would love to see you in the future.

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