Gates Toyota

Sales & Service From the first time we walk in the door, the sales people were very helpful and polite. Our salesman was patient and very helpful, he got us into the From the first time we walk in the door, the sales people were very helpful and polite. Our salesman was patient and very helpful, he got us into the car we wanted not the one they thought we should get. Service was also very informative & helpful. More

Took quite a long time I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arrov I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arroved at 6:55 and my vehicle was not done with its oil change until just after 9am. I was sitting in the waiting room talking with 2 other customers who arrived at 7:50 and 8am and were both finished and out of there by 8:55. I was told it was supposed to be first come, first serve by the employee working the desk and he apologized for the wait. This has now happened 3 times in the last 1.5 years which is very frustrating. Would just warn people that you might be there for a while if you go for an oil change. More

Rotate tires Always have delicious coffee. Clean warm service area, friendly personnel and short wait times. I wish they would do a mild rinse of the vehicle like Always have delicious coffee. Clean warm service area, friendly personnel and short wait times. I wish they would do a mild rinse of the vehicle like they do at other dealerships I've purchased from. Its just a courtesy but shows a real dedication and hoes the extra mile to demonstrate a commitment to customer satisfaction. More

Great experience This was my first leasing experience and they went over everything with me so I would know what to expect. Recommend highly to anyone looking. This was my first leasing experience and they went over everything with me so I would know what to expect. Recommend highly to anyone looking. More

New Service representative Friendly service representative, Stephen. the service was great and quick. The price was great. the service was great. the waiting room was great. I w Friendly service representative, Stephen. the service was great and quick. The price was great. the service was great. the waiting room was great. I will return in 5K. More

Normal It was a routine oil change and tire rotation. I don't really have anything else to say. Had a nice lounge for waiting. Watched tv while I waited. It was a routine oil change and tire rotation. I don't really have anything else to say. Had a nice lounge for waiting. Watched tv while I waited. More

told 1hr wait was done in 1/2 hr. very happy about that Always have a good experience at Gates/Toyota. Never an issue and when there is they take care of it right away and usually with no extra charge Always have a good experience at Gates/Toyota. Never an issue and when there is they take care of it right away and usually with no extra charge More

Recall Service Had recall that needed to be completed, they got me scheduled the same day I called and completed the work within the stated time frame. Had recall that needed to be completed, they got me scheduled the same day I called and completed the work within the stated time frame. More

Great Experience We have purchased several vehicles at Gates and always get top notch service. Mike took great care of us on our recent purchase of a new RAV4. Thank We have purchased several vehicles at Gates and always get top notch service. Mike took great care of us on our recent purchase of a new RAV4. Thank you! More

Spotless? Only surprise was that car was not washed as had been advertised. I thought they were adding that to the regular service which was done well. Only surprise was that car was not washed as had been advertised. I thought they were adding that to the regular service which was done well. More