Gates Toyota - Service Center

I was getting a price for a car and was not happy with the experience. I asked how much the loaner car was that I was given to use due to Warranty service needs on my car. The sales man barely talked wit the experience. I asked how much the loaner car was that I was given to use due to Warranty service needs on my car. The sales man barely talked with me. He did ask if I would be financing it and I said no I would pay the difference after my trade I have a 2015. The price was more than I planned to spend. I was very surprised to receive a letter from Toyota that I would have been refused for credit when I did not ask for it. The salesman ran a credit check that I did not know about. I have a credit score of 796 out of 900 and was turned down. What is that about. I have no debt, I own everything I have and make enough money and I was turned down? I did not ask or was told that your company was doing a credit check on me. He asked for my SS# I thought he was want to make sure he was not wasting his time on me, but he never said he was getting a report on my credit so it was done without my permission. And then I am turned down. I used to rave about the Southside Gates and love my RAV but it is going to take a lot for me to return. I will be looking for a new Toyota dealership and you are 3 miles from my house. I was just going to make an appointment to replace my 4 tires that was recommended at my service and received this letter But I can guarantee, You just lost the $500. Service due to that salesman. I am very sorry but that salesman need to gain customer service on 58 year old Women that look for cars without there husbands. I have always bought my own car, every 10 years I buy a new car with out my husband. But I will be shopping elsewhere. What is the credit score do you except? I am 100 points from the top and that’s not good enough for you. Really? OK More

Great service and friendly courteous reliable people that will help you with your Service. That's why I'll keep coming back because of the friendly in courteous service thanks again Jim. that will help you with your Service. That's why I'll keep coming back because of the friendly in courteous service thanks again Jim. More

Good quick service. In and out very fast. Pointed out wear on tires to me. Been a customer of Gates Toyota for many years. Will probably buy my next car from them. In and out very fast. Pointed out wear on tires to me. Been a customer of Gates Toyota for many years. Will probably buy my next car from them. More

Great Service Stephen Mackinaw was very polite. I took my 2007 Tundra in for an oil change and tire rotation.. I also asked Stephen to call me if my truck needed a Stephen Mackinaw was very polite. I took my 2007 Tundra in for an oil change and tire rotation.. I also asked Stephen to call me if my truck needed any other repairs. I needed complete rear brakes, pads and rotors, two TPI sensors replaced, and two guide light bulbs replaced. All repairs were done in a timely manner. More

Absolutely top notch service This is the best service department in the area. The service writers are courteous and friendly. They treat you like a member of their family. The ser This is the best service department in the area. The service writers are courteous and friendly. They treat you like a member of their family. The service is always done right the first time. I have dealt exclusively with Gates sales and service and recommend them to everyone I come in contact with. More

Call-in to weather protect the frame of truck. I found the service to be extremely helpful and they (Brian) did everything a customer would expect...please note that this was a factory call-back in I found the service to be extremely helpful and they (Brian) did everything a customer would expect...please note that this was a factory call-back initialed by Gates Toyota. More

Unexpected Problem Contacted Gates when my car would not start. They gave me the number of towing service to call. My car delivered to Gates where it was checked over Contacted Gates when my car would not start. They gave me the number of towing service to call. My car delivered to Gates where it was checked over and the problem was taken care of. More

I have been a toyota owner of many different models starting in 1992 and have not owned any other brand sense Gates is where I have had all of them cared for and I had pay off in Long life of vehicl starting in 1992 and have not owned any other brand sense Gates is where I have had all of them cared for and I had pay off in Long life of vehicles. Both of my sons drive toyota More

Excellent as always! Got in and out in a quick fashion, and got some helpful advice on the next two visits, work that should be considered. and got some helpful advice on the next two visits, work that should be considered. More

Service was good and I would give it 3 stars. I was very upset that no masks were worn to protect me. So 1 star upset that no masks were worn to protect me. So 1 star More