Germain Lexus of Easton - Service Center

wrong diagnosis Took my GX 470 in for oil change. No problem with that. Got a text saying I need to replace water pump because they 'found engine coolant leak'. P Took my GX 470 in for oil change. No problem with that. Got a text saying I need to replace water pump because they 'found engine coolant leak'. Price of $1,483.88. I though that was kinda a high so I opted not to do it. When I went to pick it up I was told the price included replacing the timing belt because it had coolant on it. I had just got new timing belt and it has less than 5,000 miles on it. I took the truck in for a second opinion to a shop that I trust that replaced the timing belt for me. The real problem is that a few thermostat housing gasket is leaking and not the water pump. Timing belt is fine but I need new serpentine belt because it is worn out(truck has 100,000 miles). So a new serpentine belt, replacing gaskets will cost me $319. I would have paid $1,119.88 more and I'd need a serpentine belt sometime in the near future. This is the second time they have got it wrong. The first time I save $2,000 by not getting repairs done here. Friendly, nice place, free coffee, good costumer service is great. But I need my car serviced. More

10,000 service. Exceptional customer service by these folks. One of several reasons why I purchased a Lexus. I am a bit of a perfectionist and these folks are perfect Exceptional customer service by these folks. One of several reasons why I purchased a Lexus. I am a bit of a perfectionist and these folks are perfect. Truly a pleasure driving and owning this technological marvel. My motto is: Lexus for life. More

Excellent Experience I am from Marion, and I recently purchased a 2013 Lexus RX350. I traded in a 2010 CTS Cadillac, and I was somewhat apprenhensive. Patrick Green and I am from Marion, and I recently purchased a 2013 Lexus RX350. I traded in a 2010 CTS Cadillac, and I was somewhat apprenhensive. Patrick Green and Jeremy Williams of Buckeye Auto Tech strongly recommended that I go to Germain Lexus of Easton and put me in touch with Josh Miller. Josh arranged for me to meet with Troy Slivka at the pre-owned site as I wanted to keep my cost reasonable. Troy was excellent as he was very patient in answering all of my questions. As a woman shopping by myself for a car, I felt very respected. Troy was also very timely in answering my questions by way of emails and gave me genuine advice. I absolutely love my car. Sitting up.higher with the wide open front windows along with the blind spot monitor provide a much safer driving experience for me. It Is also.very easy to maneuver. As a retired teacher it was so nice to work with Eric Welch who was a former student of mine at Marion Harding High School. I do not enjoy the car buying experience, and it was very comforting to see a familiar face who I knew would look out for my best interest. He made all the paperwork bearable. As a teacher, it's always nice to see a former student experience success in his career. This past week I went for my 45,000 maintenance check. I was very impressed with being assigned a service advisor. Aaron Doty was patient in answering my questions, and he did a fine job in keeping in touch with me. Being from Marion, it was nice to be able to walk over to Easton Town Center to shop while my car was serviced. Everyone has been very welcoming, and it has been a very enjoyable couple of days. Thank you for making it such a comfortable experience. Becky Leedom More

Preston Hutchins,the Gold Standard of Sales&Service! A couple weeks ago I purchased a preowned Lexus from this dealership through Sales Associate Preston Hutchins who was knowledgeable,fair,personable,p A couple weeks ago I purchased a preowned Lexus from this dealership through Sales Associate Preston Hutchins who was knowledgeable,fair,personable,patient,and made it a wonderful experience for my wife and I.As part of the deal,he suggested I make an appointment to return to the dealership on a Wednesday so their car upholstery vendor could recondition the leather seats.I am glad I followed his recommendation!I made an appointment and when I returned that day he and the vendor were waiting and got right to work.I was given the use of a nice loaner vehicle and when I returned later that day the seats on my car looked like new!Not only that,but Preston went above and beyond and personally cleaned some small spots on the carpet of my car and even had the dealership's dent repair vendor remove a couple of small dents on the car to make my pre owned car look,smell,and feel immaculate.In my experience it is very rare to find a consummate quality person like Preston who has such a sense of pride in his work,his work place,his product,and his customers!He loves what he does and where he does it.My wife and I are absolutely thrilled with our experience at the Germain Lexus of Easton dealership thanks to Preston.He sincerely cares not only about the cars he sells,but also the people who buy them.From my experience,he and this dealership are THE BEST OF THE BEST-THE GOLD STANDARD IN SALES AND SERVICE! More

Excellent technology support I needed help with my Bluetooth after purchasing a new phone. When I called the main number, the person who answered was actually a tech support perso I needed help with my Bluetooth after purchasing a new phone. When I called the main number, the person who answered was actually a tech support person. She asked if she could call back at a specified time since I was driving. She called at the specified time and was very helpful, personable, and knowledgeable. Great service, awesome staff at this dealership. More

Overall great experience at Germain Lexus of Easton Bob Havey has sold me my 3 Lexus ES cars in the past 10 years. Bob is an exceptional salesperson whom I would greatly recommend to anyone interested Bob Havey has sold me my 3 Lexus ES cars in the past 10 years. Bob is an exceptional salesperson whom I would greatly recommend to anyone interested in purchasing a new Lexus car. He is a class act who represents Germain with great integrity and professionalism. More

Lexus Technology Specialist I arrived at Lexus of Easton with a few concerns regarding the technology features in my LS 460. I was immediately approached by a kind salesman who u I arrived at Lexus of Easton with a few concerns regarding the technology features in my LS 460. I was immediately approached by a kind salesman who ushered me to a waiting area, moments later Alena greeted me with a friendly smile and firm handshake. Even though I did not have an appointment, Alena was able to assist me and resolve most of my concerns. A follow up appointment was scheduled at my home to resolve the garage door issue I was experiencing. Alena arrived at my home ontime, she was very courteous, professional, and resolved my concerns in an efficient manner. She confirmed I was completely satisfied and that all my concerns were addressed. My entire experience with Alena at Lexus of Easton was done within the spirit of excellence. Thank you Lexus of Easton for hiring quality Technology Specialist Alena, she is a great asset to your team. Regards, Anthony C White Sr More

Outstanding Service I have owned several different makes of luxury cars. No dealership has even come close to the level of personalized service that my family has receiv I have owned several different makes of luxury cars. No dealership has even come close to the level of personalized service that my family has received from Germain Lexus, specifically Alena Bankes, Service Manager. My best interests always come first when they service us. It's rare to find this in a world where personalized service is often overlooked. We currently have 3 Lexus vehicles in my family and more to come. Thank you Alena! More