Back

Germain Lexus of Easton - Service Center

Columbus, OH

4.9
163 Reviews

163 Reviews of Germain Lexus of Easton - Service Center

Sort by
March 14, 2017

First service on our new Lexus. Excellent and timely service. it was our first intro to the service dept. and we were not disappointed. Everyone was very polite and professional. More

by Bob and Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
February 28, 2017

wrong diagnosis Took my GX 470 in for oil change. No problem with that. Got a text saying I need to replace water pump because they 'found engine coolant leak'. P More

by lamap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron
Feb 28, 2017 -

Germain Lexus of Easton responded

We wanted to thank you for taking our service director's call this morning. She looks forward to meeting with you to inspect your GX and review the repair recommendation. We appreciate the opportunity to service your Lexus.

February 13, 2017

Special shout out to Aaron Doty I wanted to acknowledge my receipt of excellent customer service from Aaron Doty at Lexus of Easton last week when I took my Lexus ES 350 in for the 1 More

by JOSEPH M. KNAPIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Doty
February 10, 2017

10,000 service. Exceptional customer service by these folks. One of several reasons why I purchased a Lexus. I am a bit of a perfectionist and these folks are perfect More

by JOSEPH M. KNAPIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Shambrock, Aso Danso, Jay Jackson, Aaron Doty, Lyn Starcher
Feb 11, 2017 -

Germain Lexus of Easton responded

Dear Joe, Thank you so much for writing this review! We love seeing you at our dealership, you bring such a positive vibe. We are happy to hear that you have a great experience when visiting and are happy that you know we are here when you need us. Again, thank you so much for your business and attending all of our Technology Events! We'll see you in 5,000 miles. Sincerely, Germain Lexus of Easton

September 19, 2016

Excellent Experience I am from Marion, and I recently purchased a 2013 Lexus RX350. I traded in a 2010 CTS Cadillac, and I was somewhat apprenhensive. Patrick Green and More

by Rebecca Leedom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Welch, Aaron Doty, Troy Slivka
Sep 29, 2016 -

Germain Lexus of Easton responded

Hi Rebecca! We are so happy that you enjoyed your experience at Germain Lexus of Easton. We appreciate that you took the time out to come visit our dealership for the purchase of your Lexus RX. We are also pleased to hear you felt respected and were able to see a familiar face. We strive to make sure our dealerships make our guests feel welcome. Thank you so much for your recent purchase and service visit, if you ever need anything, you know we will always be right here! Congratulations on the purchase of your 2013 RX! Sincerely, Germain Lexus of Easton

January 29, 2016

Preston Hutchins,the Gold Standard of Sales&Service! A couple weeks ago I purchased a preowned Lexus from this dealership through Sales Associate Preston Hutchins who was knowledgeable,fair,personable,p More

by Very Pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Hutchins
Mar 31, 2016 -

Germain Lexus of Easton responded

"The best of the best" is certainly a compliment we'll take! We're so happy to hear that you and your wife are so thrilled with your dealership experience and especially with Preston and his commitment to delivering the best customer experience in the business! Thank you for sharing your wonderful review!

January 25, 2016

Excellent technology support I needed help with my Bluetooth after purchasing a new phone. When I called the main number, the person who answered was actually a tech support perso More

by Cindi G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alena Hayden
Feb 12, 2016 -

Germain Lexus of Easton responded

Hi Cindi! We're so happy to hear that you got a chance to work with Alena on the bluetooth in your car! The experience of owning a Lexus extends well beyond the purchase process, and we'll always be here to help you with anything you need. Thank you for the great review!

January 21, 2016

Overall great experience at Germain Lexus of Easton Bob Havey has sold me my 3 Lexus ES cars in the past 10 years. Bob is an exceptional salesperson whom I would greatly recommend to anyone interested More

by Kate123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Havey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2016 -

Germain Lexus of Easton responded

Hey Kate! We really appreciate all of your loyalty to Germain Lexus and we're so happy to hear that you and Bob have created such a wonderful relationship! We appreciate all of your kind words and thank you for 5 star review!

January 18, 2016

Lexus Technology Specialist I arrived at Lexus of Easton with a few concerns regarding the technology features in my LS 460. I was immediately approached by a kind salesman who u More

by ACWSR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alena Hayden
Feb 12, 2016 -

Germain Lexus of Easton responded

Hi Anthony! We really appreciate all your kinds words about Alena and the assistance she lead in getting you set up. We think she's a wonderful member of our team and we couldn't be happier to hear that you completely agree! Thank you for spreading the word about Alena and the customer service Germain Lexus provides!

January 15, 2016

Outstanding Service I have owned several different makes of luxury cars. No dealership has even come close to the level of personalized service that my family has receiv More

by jcvinci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alena Bankes
Feb 12, 2016 -

Germain Lexus of Easton responded

Alena genuinely enjoys taking care of her customers and we think she truly conveys the ideals of the Germain Lexus experience! We're so happy to hear that you agree! We really appreciate the review!

...
12
...