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Germain Lexus of Easton - Service Center

Columbus, OH

4.9
346 Reviews

346 Reviews of Germain Lexus of Easton - Service Center

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September 13, 2025

I was beyond pleased with the service department. They were very helpful and accommodating to me. I came in to have an additional ignition key made. They were able to make it happen that day, even More

by francine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2025 -

francine responded

Thank you!

Sep 15, 2025 -

Germain Lexus of Easton responded

Francine, we're delighted to hear our service team was so helpful and accommodating. We look forward to assisting you in the future. Thank you from all of us at Germain Lexus of Easton!

September 13, 2025

Courteous- efficient-friendly - great loaner. -all work completed quickly- all interactions with staff extremely positive More

by JDB15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Germain Lexus of Easton responded

We're so glad you had a great experience with our team! Thanks for choosing Germain Lexus of Easton and for sharing your support. We are here if you need anything in the future!

September 13, 2025

Great! Josh Spalding. He is professional and knowledgeable. He was helpful with the service and answered questions about warranty. More

by Deborah D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Spaulding
Sep 15, 2025 -

Germain Lexus of Easton responded

Deborah, we are so glad to hear that Josh and the team were so helpful and communicative. See you next time at Germain Lexus of Easton!

September 13, 2025

The service was phenomenal. Kevin kept me updated on all my service needs. My car is in great shape. More

by CHARLENE1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Germain Lexus of Easton responded

Charlene, thanks for the kind words for our Germain Lexus of Easton team. Kevin will appreciate the shoutout!

September 12, 2025

Steve was great to work with. Got the car I wanted and it was a smooth transaction. More

by MANGELAG21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Germain Lexus of Easton responded

We are thrilled to hear that Steve helped you secure the vehicle you wanted. Thanks for choosing Germain Lexus of Easton!

September 12, 2025

Jeff is great! The service center is always clean and pleasant. They are very busy most of the time. Only gripe really has been that last time I was in they scratche More

by RRCHLOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Germain Lexus of Easton responded

We appreciate your feedback regarding Jeff and our service center's cleanliness. However, we apologize for the scratch on your quarter panel, and encourage you to reach out directly if we can be of assistance.

September 12, 2025

Germain Lexus of Easton has always provided excellent service and even options for maintaining my older model IS250. They are always accommodating, and if there is ever any issue, they always do their b More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Germain Lexus of Easton responded

Andre, thank you for your loyalty and kind words about Donna and the team! We're thrilled you've had such great experiences with us at Germain Lexus of Easton. We look forward to seeing you for all your future Lexus needs! Safe travels!

September 12, 2025

Excellent service advise. Great waiting area. Repair and overall maintenance is exceptional! I highly recommend this facility! More

by TOMANDKELLYDYAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Germain Lexus of Easton responded

Thank you for recommending Germain Lexus of Easton! We're so happy to hear you're satisfied with our service and facility! Please let us know if there's anything else we can do for you.

September 11, 2025

Friendly service and I was advised of the progress on my service. The use of a loaner is a bonus. Emergency services are top notch, polite, and reliable. More

by BGCOSTILOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Germain Lexus of Easton responded

We're delighted to hear you had a smooth and efficient service experience with our team. Thank you for choosing Germain Lexus of Easton, and for sharing your feedback. See you next time!

September 11, 2025

Germain has always done a great job for me! When I have requested a loaner during my appointment, it hasn’t been a problem. I give them my highest recommendation! More

by BONNIE3031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Germain Lexus of Easton responded

Hi Bonnie, thank you for the glowing review! We’re so pleased the Germain Lexus of Easton team has you well taken care of. Thanks for choosing us! See you next time!