Germain Toyota of Columbus

When I made my appointment, I expressed concern about safety during COVID. I was assured protocols were in place to wear masks, etc. However while I was waiting there was a lady sitting at the new car safety during COVID. I was assured protocols were in place to wear masks, etc. However while I was waiting there was a lady sitting at the new car sales desk with her mask hanging off of her ear. I looked at her because I thought she may have been a customer, but she was not. I kept looking at her and she finally put the mask on, but when I stopped looking she let it hang again. She appeared to be a salesperson. As a retired registered nurse I take mask wearing, hand washing, etc VERY seriously. I then saw a lady with very straight blond hair walk repeatedly between the office areas with her mask under her chin. I am not comfortable with this at all since mask wearing is essential to protecting your staff and customers. This virus is air borne and the new strain is even more contagious. I am shocked at the lack of consistency with some of your staff and their blatant disregard for others. I have always appreciated your excellent customer service, but this needs to be addressed immediately. I also had requested an estimate on some body work when I scheduled my oil and tire rotation. This request was confirmed on my confirmation email. I was sent next door andI found out I needed an appointment to get an estimate, but they looked at the car, took pictures and said they would send me an email with the estimate which I appreciated. Everyone was very nice, but the lady at the farthest desk left of the service desk was not wearing her mask, but had it under her chin. She appeared to be supervisory since she was telling others what to do. This again was a flaragrant violiation of your policy. At one point she came close to me and I stepped outside to avoid her. While COVID is a threat, I will not be bringing my car back in for service. I did report the situation to my service person at the new car area and he apologized which I appreciated, but this does not minimize the risk of infection. More

did good job of keeping me inform and reviewing all repairs i requested . took time to look up info on other vehicle i ask about also informed of possible future needs on services greatly apprei repairs i requested . took time to look up info on other vehicle i ask about also informed of possible future needs on services greatly appreicated More

I love Germain I have purchased 3 vehicles from them. I feel their service department is awesome regardless if you are there for an oil change or touch up paint they are very friendly! feel their service department is awesome regardless if you are there for an oil change or touch up paint they are very friendly! More

Amanda is the best if you ever think of letting her go you be making a big mistake !!! I don’t know why but I knew I would end up buying from her. She is very patient not pushy very helpful and ready to g you be making a big mistake !!! I don’t know why but I knew I would end up buying from her. She is very patient not pushy very helpful and ready to go out out her way to answer all my needs questions or concerns..I would highly recommend her to friends and family and I am completely satisfied with her work. Finance team needs to learn from Amanda. More

Tanesha was extremely helpful and informative from beginning to end! And thank you to Germain Toyota of Columbus for everything and making the deal happen! beginning to end! And thank you to Germain Toyota of Columbus for everything and making the deal happen! More

Very happy and glad of your hospitality and is nice doing business with you. I encouragee you all keep your good work up. Thanks, Felix. business with you. I encouragee you all keep your good work up. Thanks, Felix. More

I love the way my car looks. Great job. Courteous and professional associates. I will let my family and friends know about the great service I got. professional associates. I will let my family and friends know about the great service I got. More

Jared was amazing to work with!!! Listened to what I wanted and stuck to my wishes! I would gladly recommend him to anyone and will use again! wanted and stuck to my wishes! I would gladly recommend him to anyone and will use again! More

Great until the finance department screwed things up and didn’t have us sign the correct paperwork. I had to pay an additional payment on the vehicle traded to avoid late fees because of this. Nothing like didn’t have us sign the correct paperwork. I had to pay an additional payment on the vehicle traded to avoid late fees because of this. Nothing like paying $500 for a car you no longer own. We were also given inaccurate information about the Toyota credit card and he didn’t wear his mask while we were in his office. I also had a credit check done even though the car was not put in my name that I was unaware of. We are very satisfied with the car and our sales lady. She was great! More

Everything was perfect. I didn't have to wait long for my oil change. The bonus was the cat wash. Definitely would recomeend this service dept oil change. The bonus was the cat wash. Definitely would recomeend this service dept More