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Germain Toyota of Columbus
Columbus, OH
2,772 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,772 reviews
December 31, 2020
3rd 4 runner we’ve purchased from Germain great dealership great experience see ya in 10 years! That’s all I have to say about that! dealership great experience see ya in 10 years! That’s all I have to say about that! More
by hanktopf
Verified Customer
December 30, 2020
I don't appreciate being lied to and having my time wasted. I sent over an hour at the Toyota store to get my oil changed and they did not change it. I don't trust them now. wasted. I sent over an hour at the Toyota store to get my oil changed and they did not change it. I don't trust them now. More
by LANA.GROCE
Employees Worked With
Other Employees :
Billy Blanton, Crystal Brown, Maria Johnston, Joliyah Bennett, Donna Boiman
December 30, 2020
Nice dealership. Staff friendly. Would have been nice to have been given free car washes or oil changes with purchase. Got a very fair deal! to have been given free car washes or oil changes with purchase. Got a very fair deal! More
by MIKEYPAT317
December 30, 2020
Brandon Hood was very professional. He understands Brandon Hood was very professional. He understands customers' feelings and tries his best to help them and make them leave with a pleasant experience Brandon Hood was very professional. He understands customers' feelings and tries his best to help them and make them leave with a pleasant experience. Can be a role model for his customer service team. Thank you Brandon. More
by tegimb
Employees Worked With
Brandon Hood
December 30, 2020
Felt the finance guy was deceptive. After reviewing the paperwork, pretty sure I did not receive the deal we agreed to. Never showed me any paperwork before I signed. Just had me sign the computer pad wi paperwork, pretty sure I did not receive the deal we agreed to. Never showed me any paperwork before I signed. Just had me sign the computer pad without a review. Refused to break down specific protection plans by total cost, just continued to say how much would be added to the monthly payment. In hindsight it was probably my own fault for not demanding a detailed accounting of the transaction. Was not told until the deal was almost done that the Toyota rebate would be charged back to me if I did not make at least 8 payments. Salesman told me no penalty after 4. Never was I informed of the interest rate at any time. Zero transparency! Car buying is such a pain and experiences like this are the cause. I gave 2 stars because I believe the car is a great value, the process, not so much More
by MMLITTLE305
Employees Worked With
Buddy Travis, Ashiqur Rahman, Ryan Laymon
December 30, 2020
Lady working at the checkout desk wore mask on chin most of time and would occasionally eat a chip. Employee stopped by desk and was masked but sneezed into the plexiglass. Shortly after a Customer came in of time and would occasionally eat a chip. Employee stopped by desk and was masked but sneezed into the plexiglass. Shortly after a Customer came in to checkout with mask around neck - was not told to put it on. Since I was there fir 2.5 hours waiting outside -for an oil change it was free so I did not have to checkout. I won’t be coming back. i Was not going to go to the checkout when guidelines and your sign are not enforced. More
by JACKIEATROUTMAN
Employees Worked With
Tanesha Dixon
December 29, 2020
This was my first visit to the service department, but it felt as if I’d been going there for years. As soon as I exited my Highlander, I greeted immediately with a kind smile, and the service writer waited felt as if I’d been going there for years. As soon as I exited my Highlander, I greeted immediately with a kind smile, and the service writer waited on me instantly. She took care of me, and when I explained why I was there, she escorted me to the lobby area. More
by MDWEAVER38
Employees Worked With
Joliyah Bennett
December 29, 2020
Best sales experience I’ve ever had buying a car. Quinton is the go to man for sales. Never going any where else ever again. is the go to man for sales. Never going any where else ever again. More
by KELSEYT85
December 29, 2020
Good service and time it took to service vehicle. Clean and comfortable surroundings. Everyone is very personable. They will check on a gift card that I had an email for. and comfortable surroundings. Everyone is very personable. They will check on a gift card that I had an email for. More
by SLEDGECHARLENE
Employees Worked With
Brandon Hood
December 29, 2020
Thanks and blessing to all on you. My truck was serviced in one hours time. I truly appreciate not having to wait a long time in this COVID-19 environment. in one hours time. I truly appreciate not having to wait a long time in this COVID-19 environment. More
by FIRE11JULY
Employees Worked With
Joliyah Bennett
