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Germain Toyota of Columbus
Columbus, OH
2,692 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Free CARFAX Report
All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,692 reviews
October 08, 2020
I was very satisfied with the service. It was quick and efficient. My Honda is currently at your shop to be checked out. I plan on giving the car to my nephew efficient. My Honda is currently at your shop to be checked out. I plan on giving the car to my nephew More
by Crystal Thornton
Verified CustomerEmployees Worked With
Brandon Hood
Helpful October 08, 2020
For the last two service appointments I've dropped my truck the night before, for a 7am scheduled service. Simply an oil change and tire rotation. Each of the two times, "I've" had to call the service de truck the night before, for a 7am scheduled service. Simply an oil change and tire rotation. Each of the two times, "I've" had to call the service department to find out if my truck service was complete. I had to call 3 times yesterday at 1:30pm and each of those times I was put on hold then put through to a voicemail. (Simply to find out if my oil change had been completed and my truck was ready for pickup). If this was the first time it occurred, I could understand but this is the 2nd time in a row. I have been bringing my truck for service at Germain since 2014. It's pricey, $90 for oil change and tire rotation, but I always felt it was a good plan to take it to the same dealer for service. However, I'm rather frustrated with the service I've received the last two visits, especially give the price In paying. (Most of my frustration was being put on hold, no answer and turned over to a voicemail 3 times) If I have to answer the question about recommending Germain Service, based on my last two interactions, I honestly could not recommend them. While the service manager did call when my truck was completd and apologized for the delay, it was again moreover the frustration of not being able to speak to someone in service, simply to find out the status of my vehicle. More
by LISA.DAHLBERG0649
Employees Worked With
Billy Blanton
October 07, 2020
The work was done on a timely basis and the technician was very courteous!! My car was not washed the last two times it was in due to COVID. was very courteous!! My car was not washed the last two times it was in due to COVID. More
by vswartz
Employees Worked With
October 07, 2020
Germain has always been fair with my issues, probably more than fair. I trust that they will take care of my vehicle as they would a best friend. Everyone I have come in contact with has been professio more than fair. I trust that they will take care of my vehicle as they would a best friend. Everyone I have come in contact with has been professional but friendly and try not to cause me to wait. My vehicles were purchased at Germain, serviced by Germain, in a couple of cases needed more than maintenance at Germain, and I plan to buy any future vehicles from Germain. As far as the cost goes, I always wish it was less but I've compared it among friends' dealers and it seems to be equivalent in most services and sometimes better. More
by MARTENEYH
October 07, 2020
I receive great customer service. They (Service Manager Billy and Assistant Service Theresa) worked with me over a year to resolve my tire issue. Thanks Billy and Assistant Service Theresa) worked with me over a year to resolve my tire issue. Thanks More
by WRIGHTTOM55
October 06, 2020
I recently switched my home dealership and was pleasantly surprised with the service, the quality and the price. I look forward to future.dealings with Germaine. surprised with the service, the quality and the price. I look forward to future.dealings with Germaine. More
by RJBULGIN
October 06, 2020
I have been a Germain customer for several years and I wouldn’t go anywhere else. Great service and the people are very nice too wouldn’t go anywhere else. Great service and the people are very nice too More
by CINDYCRUSE
October 06, 2020
Tanesha was great . She seems very genuine and patient. . She didn’t try selling me something I didn’t want. She went above and beyond. Definitely didn’t feel pressured into buying process. Definitely would She didn’t try selling me something I didn’t want. She went above and beyond. Definitely didn’t feel pressured into buying process. Definitely would recommend her to other people. More
by Robert
Employees Worked With
Tanesha Dixon, Joe Downar
October 05, 2020
Omar is the best sales representative I've ever came across. He let me know what he could or couldn't do for me before I had my heart locked in a vehicle. I highly recommend him to any and everybody. across. He let me know what he could or couldn't do for me before I had my heart locked in a vehicle. I highly recommend him to any and everybody. More
by sakeina03
Employees Worked With
Omar Jackson
October 05, 2020
Great car ~ sales person very pleasant ~ only fault is TY did not call me back the Monday after my purchase about an additional cargo net did not call me back the Monday after my purchase about an additional cargo net More
by BETHFOSTER
