Glen Toyota

The work done was amazing! Service rep was awesome. Work was quickly and cost was great as well! was quickly and cost was great as well! More

The service department has very friendly and capable people on staff. It’s a pleasure working with them. people on staff. It’s a pleasure working with them. More

Most of the time I bring a rewards certificate, it DOES NOT get applied to my bill, and I either have to wait longer for my bill to be completely redone, or this time I was told I would get a credit, but r NOT get applied to my bill, and I either have to wait longer for my bill to be completely redone, or this time I was told I would get a credit, but rather than credit the payment I just made, I have to now keep a piece of paper for the 6 months until my next service to get my rewards discount. Which, as experience suggests, will NOT be included again and will probably take me through this entire cycle once again. In short, I am starting to think your rewards program is BAIT AND SWITCH—entice with promises of discounts that either don’t get applied or prove more irritating to get applied than to just ignore. I may have to start looking into somewhere more honest to take my car. More

Friendly staff that makes you feel welcome. Made are i understood the services I was getting understood the services I was getting More

I saw a sign posted in the office that you no longer provide vacuum services which I get, but it did state that you provide an external car wash which I did not receive... provide vacuum services which I get, but it did state that you provide an external car wash which I did not receive... More

My Toyota factory windshield replacement was defective but Tim worked with me to get a new one that is fine. Everyone was courteous and helpful, and overall it was a good experience. Minus one star for th but Tim worked with me to get a new one that is fine. Everyone was courteous and helpful, and overall it was a good experience. Minus one star for the defective windshield though More

My service experience is always pleasant as the service reps keep you informed about the status of my vehicle. reps keep you informed about the status of my vehicle. More

The "Advisor" was often abrupt, and did not convey much information unless prompted, in which case he gradually revealed more in response to my questions. He also gave me the impression that he was misrep information unless prompted, in which case he gradually revealed more in response to my questions. He also gave me the impression that he was misrepresenting some matters. More

Appreciate being able to schedule service on short notice since vehicle is always on the road. Very professional service team. since vehicle is always on the road. Very professional service team. More

Hatem was by far the best service rep I have ever dealt with at Toyota .he is extremely polite , knowledgeable, and explains everything into such detail and terminology where you actually understand especi with at Toyota .he is extremely polite , knowledgeable, and explains everything into such detail and terminology where you actually understand especially coming from someone who doesn't know anything about cars. He explained everything so well and was very honest with me about services that i needed and didnt need at this time . The mechanic saw alot things wrong with the car and i almost fainted when i received the quote thru text message .after speaking with him I felt so much better! He did not take advantage of me or my lack of knowledge about mechanic work. He broke everything down for me and advised me of level of importance in the services recommended. I only did 4 out of 12 recommendations and saved alot money. Great honest professional employee and I wish every rep was like him. I Def will be seeing him for remainder of the work that is needed. Thank you again! More