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Glen Toyota

Fair Lawn, NJ

Overview
Employees
Reviews
Vehicles
4.6
4,133 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country. If you have questions, please feel free to reach out to one of our store managers for assistance.
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23-07 Maple Ave

Fair Lawn, NJ

07410

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Showing 4,133 reviews

April 12, 2024

FOr review to advise. all service was good and on time delivery and. etc. thank you, More

by ljasiu11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Cimillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eduardo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 12, 2024

This was my first vehicle service at Glen Toyota Bruce was excellent. Raymond Ortiz sales consultant was also 5 star. Glen Toyota in Fair Lawn great place to buy and service your Toyota vehicles. More

by slezicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 11, 2024

Communication, the work, the timing, the scheduling, all was good. Specially Raymond the sales person and Mike from Finance. I would recommended this location. More

by AMIT RANA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 11, 2024

I highly recommend this dealership to anyone. Freddy in the service department was extremely helpful to all my concerns. More

by kalbonico1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 11, 2024

An absolute pleasure purchasing a vehicle from Glen Toyota. The vehicle was what i wanted More

by DSANTANGELO184
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 10, 2024

I have a good experience with this dealer, misinformation but today I get a call and the gentleman on the phone explained me the update take days for clear information on my app, thank you so much for the ca More

by jutima3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Cimillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry don’t remember the name of the person that call me
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May 08, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 09, 2024

staff not interested in offering new services. I need new services but will look elswhere More

by avisadenj
Recommend Dealer
No
Employees Worked With
Bruce Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Padilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Cimillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eduardo Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Marin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

April 09, 2024

Over all ,the service was done promptly. without delay! Waiting area was clin and calm. More

by ilyasfish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

April 07, 2024

She has a good customer experience. She was very calm and patient with me. I gave her 5 stars because of how she treated me so good More

by adewolefadekemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Cimillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eduardo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 07, 2024

This was my 5th purchase from Glen Toyota and I have never been disappointed. raymond Ortiz was terrific More

by KATHLEEN.COMMINS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Baran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

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