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Glen Toyota
Fair Lawn, NJ
4,133 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country.
If you have questions, please feel free to reach out to one of our store managers for assistance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,133 reviews
April 12, 2019
Bad customer service Short story: They had my car for 6 hours for an oil change and clamp replacement to the air conditioning even after I called numerous times to find Short story: They had my car for 6 hours for an oil change and clamp replacement to the air conditioning even after I called numerous times to find out what was happening. Long story: Brought in my car for an oil chance and checkup. Richard told me he'd call me back at noon. I call at 2pm and he says I need a couple of other parts after the inspection, and that I should be done "before 4". He said he'd call me back when it was done. 5 hours for some new clamps and an oil change is excessive, but what I've come to expect for doing the job right. I call at 430 and speak to the front desk, who hangs up on me when they hear im looking for Richard about my car. I call back 3 more times only to hear the phone get picked up and then hung up. After waiting about an hour I call back and the front desk said Richard left for the day, and I could pick my car up the next day. Since I use it for work, and brought it in 6 hours prior, the receptionist said she'd get the manager and call me back. At 530 I get a call from the manager saying it's been taken care of and I can pick my car up. The process was like pulling teeth, but at least i have my car. They've taken long in the past, but I couldn't believe how carelessly I was treated. More
by Ishouldnthavetocreatealogin
Verified CustomerEmployees Worked With
Richard in service, and the front desk in service
April 12, 2019
45 thousand mile service Excellent Dealership to work with specialty with Tom Distefano as a sales person and the entire service Department always getting back to you on how w Excellent Dealership to work with specialty with Tom Distefano as a sales person and the entire service Department always getting back to you on how was your service was handle and explain what was done to your vehicle More
by K Seitz
Employees Worked With
Other Employees :
Tom Disetfano, Nicole Willis, Andrew Parneros
April 10, 2019
Great service people! I enjoy going to service at Glenn Toyota. People are extremely down to earth. Very helpful with what you need in your car service. Detail oriented I enjoy going to service at Glenn Toyota. People are extremely down to earth. Very helpful with what you need in your car service. Detail oriented, don't mind answering your questions. Took time to look up your issues. Love the the free ride home, free cup of coffee and the car wash afterwards. I like the text too schedule my car service. Don't why people would go any where else? Was a little upset at first, getting the car warranty but it was so worth it to get it. More
by Que
Employees Worked With
Other Employees :
Bill and Richard in service. Actually had a great sales guy there too., Nicole Willis
April 10, 2019
Efficiency Very courteous, well informed ,welcoming atmosphere no hassle no bustle every one knew what he or she was doing,the screen told you where your car was Very courteous, well informed ,welcoming atmosphere no hassle no bustle every one knew what he or she was doing,the screen told you where your car was in the process.actually very imptessive. More
by Sienna lover
Employees Worked With
Nicole Willis
April 09, 2019
Convenient and kind Good experience...quick and good communication. Nice staffs and good waitting area and very quick and helpful. I would definitely going back for servi Good experience...quick and good communication. Nice staffs and good waitting area and very quick and helpful. I would definitely going back for service. Feel very honest. More
by Sienna13
Employees Worked With
Andrew Parneros
April 09, 2019
Glen Toyota An easy, low pressure experience with friendly, knowledgeable folks. Oscar, Mike and Sheina were all a pleasure to deal with. Truck looks great to An easy, low pressure experience with friendly, knowledgeable folks. Oscar, Mike and Sheina were all a pleasure to deal with. Truck looks great too. Thumbs up! More
by Rico
April 05, 2019
Greatest Salesman Loved working with my salesman Tom Distefano. He couldn't have made my purchase any easier. Everyone at the dealership is always so helpful. This is w Loved working with my salesman Tom Distefano. He couldn't have made my purchase any easier. Everyone at the dealership is always so helpful. This is why I keep purchasing my car there. More
by Rja2049
April 04, 2019
Attitude and very discriminating I had very bad service. I had two Toyota’s. I asked him if they had a coupon online for changing oil. I spoke with Jason Forkins. He gave me a rude at I had very bad service. I had two Toyota’s. I asked him if they had a coupon online for changing oil. I spoke with Jason Forkins. He gave me a rude attitude and he said that he had the price in New Jersey. I was trying to leave, but he kept cursing at me and bugging me. He kept telling to shut my mouth and when I asked him for his name he give me the card and told me, do you know how to spell my name, which makes me think that he was discriminating me. Is that way your workers treat customers when they ask a simple question. I will never think of going back there. More
by Sam Rezk
Employees Worked With
April 01, 2019
Excellent expirience Absouletly loved the service! Amazing friendliness and i was out of the dealership in 2 hours. Hope to be part of the toyota family for much more time Absouletly loved the service! Amazing friendliness and i was out of the dealership in 2 hours. Hope to be part of the toyota family for much more time. More
by josemiliogomezn
Employees Worked With
Johnny Cruz
March 31, 2019
Excellent One of the best dealership for toyota cars. The staff is great, and the salespeople are so friendly. I am extremely happy and thankful for their servi One of the best dealership for toyota cars. The staff is great, and the salespeople are so friendly. I am extremely happy and thankful for their service. More
by RNayak
