Glen Toyota

Steven was exceptional when it comes to getting us the car we needed at the right price we wanted. Thank you very much Steven! car we needed at the right price we wanted. Thank you very much Steven! More

I called Ms K four times over two days. with question about my billing. Twice I was told she was busy and would call back. And Twice I left detailed messages as to why I was calling. She with question about my billing. Twice I was told she was busy and would call back. And Twice I left detailed messages as to why I was calling. She NEVER ! Called back. I purchased my car from Glen Toyota and have been a long time customer. I served with the owner of Glen Toyota on Fair Lawns Economic Development Bd. I’m very disappointed. Former Mayor of Fair Lawn, Other service members were helpful but ms k was “out for lunch” Joe Tedeschi More

writing to express my appreciation for the outstanding service I received at your dealership. From the moment I walked in, I was greeted warmly by your friendly staff, and my experience continued to be ex service I received at your dealership. From the moment I walked in, I was greeted warmly by your friendly staff, and my experience continued to be exceptional throughout my visit. I was particularly impressed by the cleanliness and organization of your repair shop. It is evident that your team takes great pride in maintaining a professional and welcoming environment. Additionally, I want to commend your employees for their attentiveness to my needs. They took the time to listen to my concerns and provided thorough explanations and solutions, ensuring that I was comfortable and well-informed at every step of the process. Thank you for providing such a positive and customer-focused experience. I will certainly recommend your dealership to friends and family, and I look forward to returning for any future needs. More

Again, Glen Toyota service center did a wonderful job of getting me in and out fast with quality service that did not break my pockets. Thank you for great service. getting me in and out fast with quality service that did not break my pockets. Thank you for great service. More

Everything was great. .Bill was patient and Pleasant not only to me but to all the other customers as well .Bill was patient and Pleasant not only to me but to all the other customers as well More

I always take my RAV4 to Glen Toyota when it needs routine maintenance or repair service. The staff is very courteous and helpful. All work is completed on time. routine maintenance or repair service. The staff is very courteous and helpful. All work is completed on time. More

Clean y excellent service. good attention from beginning that my car was taken to end of the service🙂 good attention from beginning that my car was taken to end of the service🙂 More

I was not given a diagnostic test as the brochure promised and free gift certificate for a car wash was not given. They said the would wash the car for free. Bait and switch advertising. I don’t know promised and free gift certificate for a car wash was not given. They said the would wash the car for free. Bait and switch advertising. I don’t know why I buy cars from this place. More

Our experience with them was bad. Joshua, our sales person, took us for a car drive and that’s it. Didn’t show us about our car and how to turn on all its features, we had to YouT Joshua, our sales person, took us for a car drive and that’s it. Didn’t show us about our car and how to turn on all its features, we had to YouTube our car and that’s when we realized we had to turn the features on. Joshua sat there talking to his coworkers. Mr. Finn signed me up for policies I didn't want. I told Mr. Finn and later Mr. Kraiza and then Mr.Rosario to cancel these policies since I am covered by my insurance . Nothing was sent so I had to cancel them myself and I included the dealership. I have asked Glen Toyota to show me what paperwork they sent to cancel these policies, I have as yet to receive anything except the emails I sent myself. I kept trying to settle this matter by going up the chain in command where I spoke to Mr. Rosario, one of the heads of the sales department. And more issues came, I asked for the transparency of my registration and other filing fees . And I got the answer, we are not here to take your money by Mr. Rosario. In this dealership , 2 of the 3 men I dealt raised their voices to me, when I asked for transparency of expenses. I was told they would send confirmation of their efforts to cancel these policies and nothing was send . And in the end, I also got a state inspection dated May 16, 2024 , six days prior to the date I received it May 22, 2024. I couldn’t get an inspection appointment till the 3rd of soon, so I unfortunately have to drive with an expired inspection sticker. I have included their overall manager Mr. Raland and I have yet to hear from him. More

This was my first visit and customer service was good. Kelsey explained what was happening Kelsey explained what was happening More