Gordie Boucher Ford Lincoln of Janesville

I never have problems with service at Boucher Ford. I do sometimes wonder if they keep up with recommended services from the factory on their computer! sometimes wonder if they keep up with recommended services from the factory on their computer! More

Service Plan When I purchased my truck I bought a service Plan and extended warranty. My service plan is for full synthetic oil changes every 12K miles, although I When I purchased my truck I bought a service Plan and extended warranty. My service plan is for full synthetic oil changes every 12K miles, although I usually get oil changes every 8K to 10K. At 64K miles I have had about 8 oil changes to date. That said I had never had problem getting what I paid for to date until yesterday. The service advisor told me my plan was for synthetic blend not full synthetic. I told her to look at the previous oil change appointments to verify I had alway gotten full synthetic oil changes previously, and she said she was. She also said she would check with the service manager. Before I left the desk I told her I would pay the difference if that was what it takes but do not put synthetic blend in my truck. I have 5 maybe 6 oil changes left on my service plan and I expect to get what I paid for without argument. My service file needs to be updated so that it shows full synthetic not synthetic blend. One would think that the service plan coupons would state the level of service plan I purchased, but I do not see that information on the coupons. I was also there for a issue with my truck. I told the service advisor what the problem was and what I thought the problem was. The information was added to the service report although my comments about what I thought the problem was was not added. the problem was diagnosed as what I told her it was and the problem was repaired and covered under the extended warranty. All and all happy with the service I received but did not get an explanation about the service plan mixup stated above. More

Helpful Staff - Positive Leasing Experience Staff was very helpful in terminating my old lease and initiating a new one. Love this dealership and their service. Very satisfied with my new 2020 F Staff was very helpful in terminating my old lease and initiating a new one. Love this dealership and their service. Very satisfied with my new 2020 Ford Edge. More

Excelent service very good information and very friendly people iam very happy whit whit all the answers and Joel work hard for make a good business for both sizes and thank you people iam very happy whit whit all the answers and Joel work hard for make a good business for both sizes and thank you More

Everyone made my buying experience easy and fun. Very patient and willing to show a variety of vehicles. I am very happy with my new explorer. patient and willing to show a variety of vehicles. I am very happy with my new explorer. More

Great Service The team that helped us was superior in their efforts to find us the best possible match to our needs. They found a car that did that and exceeded ou The team that helped us was superior in their efforts to find us the best possible match to our needs. They found a car that did that and exceeded our expectations. More

I had service done on my 2008 Focus I had the battery replaced, the oil changed and the tires rotated on my 2008 Focus. The service was performed fast and the customer relations was gre I had the battery replaced, the oil changed and the tires rotated on my 2008 Focus. The service was performed fast and the customer relations was great. More

Service was great, Easy in and out. Service rep was perfect If you set an appointment on Ford app - Don’t fill out info on the app just call because you will have to give the same info again at the d perfect If you set an appointment on Ford app - Don’t fill out info on the app just call because you will have to give the same info again at the desk More

Professional and helpful. Took extra time for my questions. Even the others who helped me first and washed the car afterwards were very friendly and helpful. questions. Even the others who helped me first and washed the car afterwards were very friendly and helpful. More

I was and i still am pleased with the time everyone took to help me find a vehicle that I liked and I could afford. to help me find a vehicle that I liked and I could afford. More