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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,404 Reviews
Call Service Center (608) 607-3724

2,404 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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August 16, 2023

Fast service! !! They do a great job at customer service!! Thank you service team for doing an excellent job! More

by tami.kalepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

August 12, 2023

No respect for the customer and their time. When an appointment for service is made, honor it! More

by DMALKOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Tompkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sean Tompkins, Service Manager 608-754-5511

August 10, 2023

Friendly staff at this location and a quick appointment. I appreciate the video explaining my car maintenance. More

by Ebackes92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us feedback! We're happy to hear the video was helpful.

August 08, 2023

very good experience; joe warne and samntha were very helpful; very good staff and shop. More

by TPO3133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Warne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville!

August 05, 2023

Good service people seemed nice but the prices at the establishment are out of control. More

by Kenneth.mcneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around for you. Sean Tompkins, Service Manager 608-754-5511

August 04, 2023

Had a electrical issue and they got me in and finished the job quickly. I was leaving for vacation in 2 days and they got me all ready in time. More

by KULAS8315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

August 04, 2023

I had an appointment and I showed up a little bit early and they were able to get my car in right away and I was on the road shortly there after! More

by Jess
Recommend Dealer
Yes
Employees Worked With
Jeffery, Logan Stevens
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Aug 05, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Jess, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 02, 2023

They were so kind to me, when I went to leave my warning lights for oil change needed and low tire pressure warnings were still on I pulled right up to the door and was helped immediately. They were able t More

by JTURNER9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 01, 2023

Always friendly and professional at Boucher Ford in Janesville, WI. Top notch service always given. More

by FLYBOYATJVL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with Sean and our team. We're glad to hear we delivered such a great experience!

July 28, 2023

Talked to person in parts - est cost around 600. 00...Cost 800.00 instead Disappointed More

by WRUBS194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to us directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sean Tompkins, Service Manager 608-754-5511

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