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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,563 Reviews
Call Service Center (608) 607-3724

2,563 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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December 23, 2022

Great services and friendly people! Haven't had any mistakes and have had car which bought from you and has been serviced since 2009 .Thank you !!!! More

by LMLUBUCK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to leave us this great review. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville over the years. We truly appreciate your business.

December 22, 2022

Very professional service department. Car was finished in the timeframe they indicated upon my arrival. Highly recommend Gordie Boucher Ford. More

by edk0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
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Dec 22, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 21, 2022

Worst Experience ever selling a car to a dealer! Filed a complaint with the Department of Financial Institutions as it took 12 days for Gordie Boucher to deliver the check as payment for the vehicl More

by ARCHER5529
Recommend Dealer
No
Employees Worked With
Dale Karolczak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Lott
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 25, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Dec 25, 2022 -

ARCHER5529 responded

I am sure you have my phone number, but I would like to chat with someone that supervises the Janesville store other than Mitch or Ted as I would love to share an email from Mitch with you. Very unprofessional!

December 19, 2022

Boucher Ford consistently provides great service and correspondingly great confidence for me that my Fusion will continue to operate reliably. More

by Hoffman.jf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 17, 2022

As usual, they did exactly as they said they would with the oil change and check up. Will continue to go there every time. Thanks. More

by SSWICKSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

December 16, 2022

Took the car in for an air bag recall . ... was done in no time. Great service. Friendly workers too. More

by VICTOM2SKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 13, 2022

I bought my car here & I have always had my car serviced here. The people here are competent, honest, friendly & knowledgeable. More

by chris-fredricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett the Curtesy Driver
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Dec 13, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Chris! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come!

December 12, 2022

FRIENDLY, HELPFUL STAFF. I HAVE ALWAYS LEFT FEELING THE WORK WAS QUALITY AND I WAS CHARGED AN HONEST PRICE. More

by CGORMAN65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville!

December 12, 2022

Gordie Boucher was very helpful throughout the whole process: first, attempting to fix our old car, then helping us through the trade-in so we could buy our new vehicle. More

by MONROE15736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian (service) and Shane (management)
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Dec 13, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 11, 2022

They did the recall placement and my service maintence all completed before estimated time they said it would be done in. More

by BOCEFUS.CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

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