Gordie Boucher Ford Lincoln of Janesville - Service Center

Both in sales and service I’ve found Bouchers team to be knowledgeable, thorough and courteous. My wife has a F250 diesel we purchased at Boucher as well as 2 cars. She takes long trips with her horse knowledgeable, thorough and courteous. My wife has a F250 diesel we purchased at Boucher as well as 2 cars. She takes long trips with her horse trailer in tow. We truly entrust Boucher for service. Mike Ellis More

Another pleasant trip to the service department at Gordie Boucher. Elisha is great to work with and very knowledgeable. I highly recommend Gordie Boucher Ford in Janesvile! Boucher. Elisha is great to work with and very knowledgeable. I highly recommend Gordie Boucher Ford in Janesvile! More

Gordie Boucher Janesville is a great dealership and a well run business. Joe Zipperer in sales always locates what I need for a vehicle at a fair price and the service department always keeps our vehicl well run business. Joe Zipperer in sales always locates what I need for a vehicle at a fair price and the service department always keeps our vehicles in top notch condition. I would highly recommend Gordie Boucher to anyone! More

The Gordie Boucher Ford of Janesville team has taken excellent care of my 2017 Ford Taurus. I would definitely recommend Tim, Ben, Sean, and the team! excellent care of my 2017 Ford Taurus. I would definitely recommend Tim, Ben, Sean, and the team! More

Got my Ford Escape in with short notice for a great deal on The Works package. As always, very professional and Courteous. Thorough Checklist presented and recommended tire replacement before Winter. Good t on The Works package. As always, very professional and Courteous. Thorough Checklist presented and recommended tire replacement before Winter. Good to know! The entire staff at Gordie Boucher in Janesville is TOP NOTCH! More

My 50K service for my 2017 Taurus including oil change, tire rotation, multi-point inspection and check of my computer system update was very well done! tire rotation, multi-point inspection and check of my computer system update was very well done! More

Great servķce great employees. Friendly and ready to take care of you. Was in and out in what seemed like no time at all.8009946673 take care of you. Was in and out in what seemed like no time at all.8009946673 More

Great service as always. Always bring both our vehicles to Gordie Boucher Ford Lincoln of Janesville Service Department. They have earned our continued patronage. Thank you. to Gordie Boucher Ford Lincoln of Janesville Service Department. They have earned our continued patronage. Thank you. More

I typically have very good experiences here with the service department, but on 10/5/20 was an exception. I scheduled to get 4 new tires on my car and made a 9:30 appointment. My wife sat in the waiting service department, but on 10/5/20 was an exception. I scheduled to get 4 new tires on my car and made a 9:30 appointment. My wife sat in the waiting room for over THREE HOURS with majority of the staff NOT wearing masks. The service advisor explained to me that the technicians were performing a recall on a door latch. I explained that I already took care of the recall several years ago at another dealership. The service advisor responded and said it was a "recall of a recall'. I will admit, it was very proactive of them to perform the recall inspection in addition to the tires. This is the type of initiative I would like to see in a dealership and still would come back for service. In the future, I would like to see the service advisor to notify their customers of a ballpark estimate of how long they will be waiting; ESPECIALLY in the midst of a pandemic. It is same same thing when waiting for a table at the restaurant or in the waiting room at a medical clinic. Having that open line of communication will set the expectations of waiting with the customer. I feel like the communication was absent in this visit. Please improve. More

Good customer service:-) Keep up the great job! My EcoSport made it to CO with out any issues. Thank you for the maintenance services too👍 EcoSport made it to CO with out any issues. Thank you for the maintenance services too👍 More