Gordie Boucher Ford Lincoln of West Bend

I have been doing business here for 19 years, and I will continue as well. Eugene Sanchez has been great with my family as well as David Brooks in management. Excellent dealership. Thank you continue as well. Eugene Sanchez has been great with my family as well as David Brooks in management. Excellent dealership. Thank you More

Where to begin... I don't want to tell the full story at this time, as I'm just not up to it... but with the service at Gordie Boucher Ford of West Bend, I would not hesitate to recommend these guys to ever this time, as I'm just not up to it... but with the service at Gordie Boucher Ford of West Bend, I would not hesitate to recommend these guys to everyone I know. Things began with one of my worst car experiences ever (January 2021) and here we are in April, and through dedicated service, communication, and a wonderful team in the used car department (especially Tim Heim and Nick GreenHalgh... thank you both), I am driving a spectacular vehicle. It is the people that make the company, and the two above mentioned went above and beyond to ensure i was satisfied. I am 100% convinced they would have wished i would have gone away, but they never allowed for me to feel that way. They wanted me to leave happy and in the car i wanted, and for that I thank them, and wholeheartedly recommend this dealership:because of the people. Cheryl, answering my many calls... Jacob, from service... Wayne, in management... and more - And repeated again, Tim Heim! The best used car sales manager I Know to exist. Yes, Nick closed the deal, but if not for Tim, it would not have gotten that far. I owe to you all more than a great review... thank you for everything. More

He was not a pushy salesman and showed us the best deals for our budget. We really appreciated that. He is friendly and goes above and beyond. for our budget. We really appreciated that. He is friendly and goes above and beyond. More

I scheduled an online appointment for a recall and oil change. Upon arrival my appointment wasn't in the system. I provided my email confirmation. When I arrived to pick up my vehicle (I received a call t change. Upon arrival my appointment wasn't in the system. I provided my email confirmation. When I arrived to pick up my vehicle (I received a call that everything was completed), my oil change was never done. I had to call back to reschedule another appointment for a different. I wasn't even offered the convenience to reschedule while I was there picking up my vehicle. More

Although the service manager took care of my vehicle quickly there seem to be cold response to issue that caused the problem in the first place. The day before I had my oil changed, tires rotated and so quickly there seem to be cold response to issue that caused the problem in the first place. The day before I had my oil changed, tires rotated and so on (I had coupon when I bought the truck at your place). I decided to mark a tire to see how the tries are rotated. when the truck came back the tires weren't rotated correctly. I ask two service advisors in the service department and they both gave me two different answers. Then I ask Vilas who came from the service bay for another reason and gave me the correct answer (need two put the front tires to the back and cross them to the other side and pull the back to the front. Front tires were not switch to the other side) . The service manager said he would fix the problem with the tire but didn't apologized or share any fixes with the bay techs who did this incorrectly... just seem very cold about the whole thing. More

A pleasant, quick process. Santo is always easy to work with when shopping for a vehicle. Understands what customer's goal is. A nice guy.. with when shopping for a vehicle. Understands what customer's goal is. A nice guy.. More

I picked up my vehicle after leaving it for recalls. Complimentary car wash was not done and multipoint report card was not filled in. How can I trust and feel safe on the services that they 'completed' Complimentary car wash was not done and multipoint report card was not filled in. How can I trust and feel safe on the services that they 'completed'. More

Jacob the service advisor is the best. Kept me informed all along the way. Gave me great information and I would not go anywhere else unless Jacob goes to another dealership. all along the way. Gave me great information and I would not go anywhere else unless Jacob goes to another dealership. More

There were some issues upon delivery of the vehicle but Wayne Zarling in the service department took care of that just like it says at Gordie Boucher there with you every mile he did a fine job Wayne Zarling in the service department took care of that just like it says at Gordie Boucher there with you every mile he did a fine job More

Sheahan was so great to work with. She wasn't pushy at all, and made absolute sure I was in love with the car before trying to find a lender. One of the most relaxed test drives my wife and I have ever ha all, and made absolute sure I was in love with the car before trying to find a lender. One of the most relaxed test drives my wife and I have ever had. Honestly the most positive car buying experience ever! She was extremely friendly and helpful with all the questions and concerns we had. Will recommend her to anyone looking to buy a car! More