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Gordie Boucher Ford Lincoln of West Bend

West Bend, WI

4.7
2,143 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3021 W Washington St

West Bend, WI

53095

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Showing 2,143 reviews

April 16, 2024

Service department went way beyond my expectations to resolve the problems . Service writer, service manager, and service tech all took ownership and worked to get vehicle back on the road. Impressive - More

by JAMES_AWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

James, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

April 16, 2024

Terrible service, took 2 weeks to get my truck repaired. I was not contacted by the staff, I had to call them to find out when my truck would be ready. More

by Papaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Wilson
Apr 17, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Papaj, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Joe Hohmann, at 262-338-3379 so that we can make this right.

April 16, 2024

Wait time was minimal and I was kept informed of the progress on my vehicle More

by sreynolds1713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Apr 17, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. Angie and our team appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

April 12, 2024

The staff and mangers are awesome. They very friendly and the atmosphere at the dealership is inviting too. More

by Md69ts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moriah Parrish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2024

The Boucher team offered me a great deal on my trade-in for new F-150! Sandy Robles did a great job answering the difficult questions I had. She presented creative options and solutions! I'm a repeat cust More

by Greg B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandy Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Greg, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Sandy and our team here at Gordie Boucher Ford Lincoln of West Bend are glad to have you as a customer. Congratulations on your new F-150! Chris Flynn General Sales Manager 262-338-3379

April 11, 2024

I had the best experience at Goodies Boucher. The staff made me feel comfortable and was able to get my vehicle ready before i took it home. The staff also walked me through everything and explai More

by 5meyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Heyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for your feedback on your recent visit to Gordie Boucher Ford Lincoln of West Bend. It's great to hear that Eugene was able to assist you and that you had such a positive experience. Chris Flynn General Sales Manager 262-338-3379

April 11, 2024

Goodies Boucher has always been curious and attentive of all my needs and wants from looking at cars to the purchase and oil change. Thank you! More

by DLSHEFFIELD42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

April 10, 2024

The service is always great. But the pickup and delivery of our car is even better. The new touch of a video was a total surprise. Congratulations! More

by HBRODZELLER
Recommend Dealer
Yes
Employees Worked With
Dirk
Apr 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. Dirk and our team appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

April 10, 2024

Staff was informative and understanding of my questions and concerns. Loved my experience here! Highly recommend More

by ALLISONBERGMANN
Recommend Dealer
Yes
Employees Worked With
Nicholas Greenhalgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey ;
Apr 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Allison, Thank you for your very kind review. Nicolas, Corey, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

April 09, 2024

bad service. ...went in for an oil change & ended up with a water pump AND a $1000 dollar bill! More

by SLHEXT2720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Hohmann Service Manager 262-338-3379