Gordie Boucher Ford Lincoln of West Bend

Worst dealership experience EVER! ! I bought a truck and only 1 week later it was stuck in my driveway in PARK. I called for service, they had no loaner vehicle or rental for 3 weeks. ! I bought a truck and only 1 week later it was stuck in my driveway in PARK. I called for service, they had no loaner vehicle or rental for 3 weeks. I spoke to a girl in service who had NO idea about the issue at hand and would not put a technician on the phone. Needless to say, I was upset about the situation as my $55,000 vehicle I just bought was my only transportation to work. How did they handle the situation? The girl in service that I talked to called the police as I was en route to drop my vehicle off for service! She LIED and said that she was threatened on the phone. I was told that they would not service my vehicle and that I had to remove it from the dealership property! I have always done business with Gordie Boucher without issue, even oil changes, UNTIL now. I did receive a phone call the next day from a manager apologizing on how the situation was handled and an offer to service my truck. I had already been forced to take it elsewhere with ALL the engine lights on. No thank you! So, when your vehicle becomes disabled and you have nothing else to drive, just KNOW, they don't care. Its all about making the money on the sale. NEVER AGAIN! They also claim that they record their phone calls but would not produce the phone call to prove what was said and what was NOT said. I'm fairly sure that anybody in a situation like that would be upset and as far as I know, nobody has been FIRED for blatantly LYING about a phone call and making a false police report. I don't ever write reviews, good or bad, but I wrote this one so that it doesn't happen to anybody else. Also, I found a rental car without issue on the same day (weird) and paid out of my pocket. Ford Motor Company is reimbursing me. More

The people at Gordie Boucher were able to help me in a timely fashion when I found myself in a situation where time was of the essence. timely fashion when I found myself in a situation where time was of the essence. More

Everything ran smoothly and the work was done promptly. The employees I worked with were extremely helpful and professional. The employees I worked with were extremely helpful and professional. More

Great service, on time and easy process. The staff was very professional and made sure everything went smoothly. The staff was very professional and made sure everything went smoothly. More

Great buying experience ! My sales person was Stephanie Lewis . Stephanie was very Knowledgeable , informative ,honest , patient with me and everything happened exactly the wa My sales person was Stephanie Lewis . Stephanie was very Knowledgeable , informative ,honest , patient with me and everything happened exactly the way she told me it would . I live in Florida but had such a pleasant buying experience that I will probably do business with them in the future . More

Clean , friendly, and a little pricey. Looking at your service prices are higher then I'm used to. So much to learn on the truck , not enough time given and owners manual is a joke. Looking at your service prices are higher then I'm used to. So much to learn on the truck , not enough time given and owners manual is a joke. More

I value the home pickup and delivery of my vehicle at no charge. The staff communicated in advance for both the pickup and drop off. charge. The staff communicated in advance for both the pickup and drop off. More

I didnt work with rebecca. .Loved the experience with Richard! We really had fun there and richard was great! it was very simple .Loved the experience with Richard! We really had fun there and richard was great! it was very simple More

The ABSOLUTE most Terrible ,Lousy, Poorest SERVICE EVER! !. Do not EVER bring your car here!! !. Do not EVER bring your car here!! More

Everyone I was dealing with was professional, and friendly. Made me feel comfortable in my transaction. friendly. Made me feel comfortable in my transaction. More