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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,349 Reviews

1,349 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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November 04, 2020

we had a very pleasant experience in dealing with Gordie Boucher and Mike Nuernberg 2 times now with leasing our Lincolns. Always treated with courtesy and always listening to our wishes and expectations. More

by M-J.BELLIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie in finance
Nov 05, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind review!

November 03, 2020

Very Responsive, Very Accommodating, And very Friendly! I have a 2020 Transit work Van and had some Brake noises, they are Adamant that they will fix this! More

by MATT@CARINI-ELECTRIC.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Nov 05, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Matt - we are glad our Service Department was able to diagnose and fix the brake noises on your 2020 Transit work van!

November 03, 2020

everything went as planned. the work was done right the first time and I was very pleased with the results of the work they did. More

by Johnnyd5530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Nov 05, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are thrilled you were satisfied with your service, Johnny!

October 30, 2020

My service representative really took great care of me. Angie Minor was super helpful, upbeat, and very professional. The cashier was also very helpful. She found a salesman when I had a question abo More

by David Reed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Nov 05, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing, David!

October 28, 2020

Good, besides that when they did my oil change they never checked any of my fluids so I told angie and she filled them up for me. More

by RWKREIF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Nov 05, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback and review. We are glad Angie was able to take care of your checked fluids. Please reach out to us if there is anything else we can assist you with.

October 28, 2020

Excellent group of people to work with on my first auto loan. Happy with the Lincoln and I’ll send my friends here in the future too More

by Itsame!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse, Stephanie Turner
Nov 05, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the positive review!

October 28, 2020

It was awful. All the protective covering was left in my car after service. Nice to see they protected themselves from me but didn't care about protecting me from them. I had to remove it all and throw it a More

by JNEU0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Brooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Crass
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very sorry you had a negative experience with us. Unfortunately, we are unable to find your full name to contact you directly about the situation you are describing. Please reach out to our Service Manager, Ken Braun, at 262-338-3379 so we can discuss this further and go the extra mile to make things right.

October 26, 2020

Always excellent service. Any person you come into contact with are always helpful. If the don’t know the answer they will find someone who does More

by PATTY9804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Braun
Oct 27, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review, Patty!

October 22, 2020

Kim Gonzales and team do a wonderful job. The service and cleaning of my Lincoln was wonderful. Everything was seamless and convenient. Thank You. Good Job More

by DEANNALB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the 5-star review!

October 22, 2020

Santo was more than accommodating with our very specific needs. We were looking for a needle in a haystack, and while we paid a little more than we anticipated, the quality of the truck we got for the money More

by CHRISTIAN.FOSS
Recommend Dealer
Yes
Employees Worked With
Santo Caputa, Erik Johnson
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Christian - We are thrilled Santo was able to find the vehicle you were looking for here at Boucher!

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