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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,349 Reviews

1,349 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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September 25, 2020

Waiting area is quite pleasant. Good assortment of snacks and drinks. Had a nice chat with others waiting for service to be completed. Complementary wash was nice and appreciated. Will definitely come back f More

by PCPAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson, John Montag
Oct 06, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing!

September 25, 2020

As always, the service was superb...and I delighted in razzing some of the service people!!! And they razz right back. That's what happens after 11 years. More

by Mechtild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Kim Gonzales
Oct 06, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the 5-star review!

September 24, 2020

What Others SayZeke was a pleasure to work with and very What Others Say Zeke was a pleasure to work with and very knowledgeable. The sales process was very straight forward and they had a good selection... More

by OGRADY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Oct 06, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are glad you enjoy working with Angie!

September 23, 2020

I worked with Angie Minor for this visit and once again, Angie was extremely professional throughout the entire experience. It took a few days to diagnose the problem my vehicle was having specifically but More

by LENTZ6BH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Oct 06, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the positive review about Angie and the rest of our Service Team!

September 17, 2020

Car was completed and ready for use in a desired amount of time. The car was washed, the car looked clean and ready to drive. More

by NLWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Braun
Oct 06, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing!

September 11, 2020

My car broke down. Towed to Gordie Boucher. They analized, notified us if cost, and fixed it while we went on our planned trip. Perfect. More

by MOLLY3150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Braun
Sep 11, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing, Molly!

Sep 15, 2020 -

MOLLY3150 responded

My pleasure.

September 10, 2020

Was fast and very friendly! Waiting room was clean and quiet! I waited a short time to get oil change and tires rotation! They covered everything in my car to keep clean. More

by Tshroda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are happy to hear we provided you with a clean and comfortable visit with us!

September 09, 2020

Everything was efficient and through. Safety was number one and my vehicle was ready sooner than anticipated. Neil got me squared away with the payment since the person behind the counter wasn't there at More

by LBUSALACCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass
Sep 11, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing about your experience with us!

September 08, 2020

It was a good experience, service was a little confusing. Didn't know where to pull in and after 3 doors I got the right one. I stood there for about 5 minutes before someone came to help me and there were 3 More

by JFCPROPERTYSERVICES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very sorry you had a confusing start to your service visit with us. When you have the opportunity, please reach out to our Service Manager, Ken Braun, at 262-338-3379 so we can discuss the situation you are describing further and make things right.

September 01, 2020

I recently had my truck in for sevice and was very welcomed by a team that cared for my truck as well as my respect and continued service. Kim and Jacob in service listened , cared and made sure i un More

by WOELFELTROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob in service , Scott Feller, Kim Gonzales
Sep 02, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review and recommendation!

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