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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,370 Reviews
Call Service Center (262) 346-9894

1,370 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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October 23, 2023

GB service was professional and easy to work with. I was treated with respect throughout the process. However, I was very disappointed when the repair description disqualified my repairs to by covere More

by Mark Schaub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Mark, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

Oct 27, 2023 -

Mark Schaub responded

The service and how I was treated during the repair was great, however because of the verbage used on the Estimate Repair report that disqualified 2 of my repairs to be covered by my after market warranty I will NOT be coming back to Gordie Boucher for my next vehicle purchase, which will be within the next 6 months. Believe me, I have talked to dozens of my colleagues about the situation and their opinion of Gordie Boucher has been changed.

October 20, 2023

Fast, convenient and friendly service. Angie’s the best! I am very satisfied with my experience. More

by CATHERINE.NOONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
Report | Print
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Catherine, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

October 20, 2023

Great attention to detail by service writer John Z. He has always done an outstanding job with communication. Also appreciate outstanding efforts by Bouche’s Barb Sauer! More

by pakaker4583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barb Sauer
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Oct 26, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

October 19, 2023

Always a great experience working with the service team here! Fit me in in the middle of the day for a tire repair! More

by BryanJenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse, Barb Sauer
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Oct 26, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi Bryan, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We're looking forward to your next visit with us!

October 19, 2023

I thought they did a really good job on my car, they got to work right away while I waited in the longe. They checked the oil and tire pressure for me. Everything looked good. More

by Austinwei9516
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!

October 18, 2023

John provided great service as always! Everything I asked be done was taken care of. More

by MBACKHAUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we are glad that John was able to provide you with such a great experience! If you have any further questions, please give us a call. We're always happy to help!

October 18, 2023

Dealership is Clean and personnel is courteous & showed professionalism. Provided followup information & service was done before expected. More

by bcording2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unsure who I worked with. , Barb Sauer
Report | Print
Oct 28, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Gordie Boucher Ford Lincoln of West Bend and we hope to see you again soon! Until the next time we meet, take care!

October 18, 2023

Wonderful greeting,followup during service work, very speedy and overall a great experience. I would recommend them More

by DELFMANREM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

We're glad everything was completed quickly and to your satisfaction! Thanks again for the recommendation, and have an amazing day!

October 15, 2023

It was a great and fast experience Angie is knowledgeable and answered all my questions More

by SOFTBALL548
Recommend Dealer
Yes
Employees Worked With
Angie heyse
Report | Print
Oct 15, 2023 -

SOFTBALL548 responded

It was a great and fast experience. Angie is knowledgeable and answered all my questions

Oct 15, 2023 -

SOFTBALL548 responded

It was a great and fast experience. Angie is knowledgeable and answered all my questions

October 14, 2023

Gordie Boucher West Bend is very thorough in their work. They explain everything they did and need to do. The service folks are knowledgeable and I trust them completely. They take very good care of their More

by jkgosz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dirk
Report | Print
Nov 03, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We do hope we can be of assistance in the future. Take care!

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