Gordie Boucher Ford Lincoln of West Bend - Service Center

Have a trailer hitch put on my new car was given a loaner picked up car. Everything was done exactly the right way. Thanks for the help. picked up car. Everything was done exactly the right way. Thanks for the help. More

Everything worked out great They did a great job on time Thanks for the help Thanks for the help More

Always helpful and friendly Clean and professional environment Customer service drivers are a great resource environment Customer service drivers are a great resource More

Everything you would expect from a dealership "plus more"! Service writers will tell you everything you should know, and the video capture by Technician is a huge bonus. more"! Service writers will tell you everything you should know, and the video capture by Technician is a huge bonus. More

Very professional and kind. .top notch service.would recommend the service department to anyone..5 stars .top notch service.would recommend the service department to anyone..5 stars More

Angie and Kim in Service are the Best at ensuring their customers are taken great care of!! customers are taken great care of!! More

I've purchased a vehicle here before, and like my previous experience, I was very pleased with the entire process! previous experience, I was very pleased with the entire process! More

Louie my salesman was very helpful and patient helping me the find what i was looking for in a new explorer the find what i was looking for in a new explorer More

Multiple bad experiences having service done here. This time we went to have 2 recalls done. Out of convenience we added some recommended services at the same time. Driving home we noticed something h This time we went to have 2 recalls done. Out of convenience we added some recommended services at the same time. Driving home we noticed something hanging below the truck so we turned around and went right back. I was told it was the felt undercarriage cover that ripped off at the corner. I wasn't upset about that, it sounds like it happens, but we should not have been sent home with it almost dragging on the ground! John told us the technician noticed a rip in it but thought it wasn't a big deal so did not mention it. (They made a point to mention a tune up, coolant flush and axle service, cabin filter, etc was recommended though). John agreed it was not safe to drive like that and left to 'find the manager'. He came back after not 'finding the manager' and then told me his technician said he never had the truck on the lift so didn't know the cover was ripped. SOMEONE IS LYING. John told me the technician saw it was ripped but is now saying the truck was never on the lift?? How do you do a coolant flush and axle inspection without looking under the truck??? John suggested maybe it ripped from the wind after the service. Really John?? While it's sitting in the parking lot (between other vehicles) for a half hour after service was completed? I do not trust this service department and now need to bring it to our other (trustworthy) mechanic to make sure it is safe to drive. I also do not trust the recalls were completed or completed correctly. Never again will we be back. We should have made the extra drive to a different dealer. More

Great service that's thee reason I buy and service my vehicles there. Love it! vehicles there. Love it! More