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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,384 Reviews

1,384 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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May 14, 2025

I thought Gordie Boucher did really good with my car battery recall. They replaced my car battery with a new one. More

by Austinwei9516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
May 14, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

May 13, 2025

Jacob was incredible helpful with working through a difficult issue I had with my mustang m. He went above and beyond to help solve it. This is not the closest ford dealer to me so it is rather inconve More

by Noah Cornette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

May 13, 2025

The service gal that called me was awesome! And that mobile unit you sent was amazing along with the gentleman that fixed my recall problem! Great service! More

by boop53095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Bales
May 13, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

May 10, 2025

Better than Menomonee falls, reason why I go out my way to go to west bend More

by Wingersjason1219
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Howey
May 10, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

May 10, 2025

Service was great. Only complaint was they left mt with an empty gas tank. Will go back if needed More

by SABLED09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Love
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Habash
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Gonzalez
May 11, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

May 03, 2025

Made this recall work so convenient! Thank you so much! Please continue this service. Wonderful for busy working people More

by ssuszka64
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Bales
May 03, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

May 02, 2025

Love the customer service from Eugene Sanchez He is a very knowledgeable and friendly salesman who keeps in contact with his buyers More

by lori_heimke-thomas
Recommend Dealer
Yes
Employees Worked With
Tyler Howey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Howey
May 02, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Hohmann Service Manager 262-338-3379

May 01, 2025

Got communication, never had to wonder when or what was being done. Professional and friendly. Pleasant person to deal with. More

by jeffthomson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think here name is Monica in service 5 stars
May 01, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

April 30, 2025

We brought a CPO Aviator in for a chief complaint of a persistent coolant leak. We were told the tech couldn't find a leak. We were also told to 'keep an eye' on the passenger side exhaust flex pipe as it More

by malsom.andrew
Recommend Dealer
No
May 03, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Andrew, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Hohmann Service Manager 262-338-3379

April 30, 2025

I've been coming there for 40 years. I bought over 50 cars. You guys are doing a great job. More

by MAXSTANDKE
Recommend Dealer
Yes
Employees Worked With
Chris Flynn
Apr 30, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

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