Gordie Boucher Ford of Kenosha - Service Center

Super fast, very professional and thorough service. Staff are always friendly and warm. They always go above and beyond to make me feel important and cared for. are always friendly and warm. They always go above and beyond to make me feel important and cared for. More

Boucher Ford of Kenosha provides friendly service and a comfortable waiting area when I bring in my minivan. I appreciate their concern for my safety. comfortable waiting area when I bring in my minivan. I appreciate their concern for my safety. More

Great communication. Michael did an awesome job of keeping me informed on the timeline of work. Truck was completed on time and all issues were addressed. keeping me informed on the timeline of work. Truck was completed on time and all issues were addressed. More

I don’t like surveys, I understand this needs to be done. I don’t want to have this posted. Your service department is a good one. I don’t want to have this posted. Your service department is a good one. More

The Gordie Boucher Kenosha Ford of Kenosha, Wisconsin is a very reliable dealership and always respond to our needs. Both the sales and service staff are great! We never hesitate to refer our friends visit a very reliable dealership and always respond to our needs. Both the sales and service staff are great! We never hesitate to refer our friends visit this dealer when looking for their More

You folks continue to do a great job and go above and beyond. All of my new Ford Service and purchases have been done through you. You keep my machines together and running. beyond. All of my new Ford Service and purchases have been done through you. You keep my machines together and running. More

Service writer kept me informed of progress. Shouldn’t take 2 days to do an 8 hour repair. I understand it takes a technician to come up to speed on a repair, being a technician myself(retired). 2 to 3 da take 2 days to do an 8 hour repair. I understand it takes a technician to come up to speed on a repair, being a technician myself(retired). 2 to 3 days is a little excessive. Luckily I had other vehicles to take its place. How about a little compensation for inconvenience? Free oil change?? More

My experience was exceptional. Bradford handled my My experience was exceptional. Bradford handled my request for service by accommodating my schedule. Danny Rivera checked my vehicle in, followed s My experience was exceptional. Bradford handled my request for service by accommodating my schedule. Danny Rivera checked my vehicle in, followed service, and contacted me. And Sal runs the dealership in a phenomenal way. Best Regards More

I came in Monday for an oil change and to check my roof racks to see if they needed to be repaired due to a recall. My appointment was at 9am. I said I would wait for my vehicle. Bradford said it might be racks to see if they needed to be repaired due to a recall. My appointment was at 9am. I said I would wait for my vehicle. Bradford said it might be a little bit, so he would call when it was done. I had my husband drive into Kenosha (25 min drive) and we went to breakfast and he dropped me back off at the dealership. At about 1145, I went into the service area to see approximately when my car would be done. It was at that time that Bradford told me that it wouldn’t be be done until after 5. I was not told that when I made the appointment or when I dropped off my vehicle. I had other obligations that day that I needed to reschedule due to this miscommunication. My daughter was able to drive into Kenosha (another 25 minute drive one way) to pick me up. I got the call that my car was done at about 415pm. Bradford let me know that the oil was changed and the tires were rotated and roof rack was completed. I drove to pickup my car, arrived about 615pm. The cashier told me my car was in the lot just outside. My car was a actually around the back of the building and to the left. There was tape still on the roof racks. The plastic was on the seat and the paper floor mat was down. The oil change sticker was on the dash. The oil life percentage was not reset. I went through the vehicle inspection report and my battery was not tested due to corrosion, and this was not communicated to me except by reading the report myself. All of these things may seem insignificant to you, but I just keep thinking, if my mother or father would come to your dealership, they would be treated the same way. They cannot climb on a ladder to remove the tape left on the roof racks. They aren’t able to figure out how to reset the oil life indicator. I expect better communication and customer service at a full service dealership. More

My battery died overnight and was able to get in right away. Mike explained everything to me, called me with the cost after checking out the car, work was done in a couple of hours and off Imwent away. Mike explained everything to me, called me with the cost after checking out the car, work was done in a couple of hours and off Imwent More