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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,131 Reviews
Call Service Center (262) 415-2436

1,131 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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June 04, 2025

Robert always provides excellent service. He keeps us well informed throughout the repair process and answers all of our questions. More

by Rrj4951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

June 04, 2025

Great service nice customer lounge great shuttle repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat More

by Gtownrents
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Hienz Service Manager 262-225-9010

June 01, 2025

Very happy with service and ease of setting up the the time for the service. More

by RJWEGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hienz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Cesar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

June 01, 2025

I explained my vehicle issue to Robert and he was able to set up a time for a timely repair More

by JJONESII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

May 31, 2025

Oil change (the works) took longer than expected. It took 1 1/2 hours. Staff was friendly and apologized for the delay. More

by Matt S.
Recommend Dealer
Yes
Report | Print
Jun 01, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Matt: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

May 23, 2025

Our experience from start to finish with all departments was great. Would definetly Consider buying from Gordie Boucher again. More

by RESTINAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zizelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milan Fridl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Cesar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

May 22, 2025

Friendly and to the point Service with a smile. Joking and friendly with staff and customers More

by WILATINA
Recommend Dealer
Yes
Employees Worked With
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Errick Clay
Report | Print
May 22, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

May 21, 2025

Great communication courteous professional knowledgeable will recommend there Auto Service Dept to all my Family and friends More

by deaconstott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hienz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

May 14, 2025

It’s ridiculous to charge th at kind of money for a clutch that has been nothing but problems for us. Tired of the reprogramming and replacement xx. Will never buy a ford again or go there for service More

by herbo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Herb, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Alex Hienz Service Manager 262-225-9010

May 13, 2025

My advisor greeted me quickly and did a great job of keeping me informed. The repair was made on time as promised which I appreciate More

by Nimzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo
Report | Print
May 13, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

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