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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.7
2,559 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,559 reviews

May 01, 2026

Advisor was great but it's ridiculous that you have an appointment and you still have to wait 2 1/2 hours for an oil change More

by scott_tonroy
Recommend Dealer
Yes
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May 05, 2026 -

Grand Prairie Ford responded

We appreciate your input regarding your recent service experience. It's wonderful to hear that your advisor provided excellent assistance during your visit. We understand how frustrating it can be when service takes longer than expected, and your feedback is valuable to us as we work to improve our scheduling and service efficiency. We would like to discuss this experience further and address your concerns directly. Please contact Victoria Courtney at 855-971-6306 so we can better understand what happened and work to prevent similar delays in the future.

May 01, 2026

Quick, all service explained well,and very happy with the service She was a really good employee of the dealership More

by JREED02
Recommend Dealer
Yes
Employees Worked With
Rochelle Cobb
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May 05, 2026 -

Grand Prairie Ford responded

We are thrilled to hear about your positive experience with our service team. It sounds like everything was handled efficiently and you received clear explanations throughout the process. We truly appreciate your kind words about our team member - having dedicated employees who provide excellent customer service is something we take great pride in at Grand Prairie Ford. Thank you for taking the time to share your feedback about your visit.

April 30, 2026

Very great service Antonio was very helpful and nice great customer service overall Top notch customer service More

by itsjessi_99
Recommend Dealer
Yes
Employees Worked With
Very great service
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Apr 30, 2026 -

Grand Prairie Ford responded

Thank you for your wonderful feedback! We're delighted to hear that Antonio provided exceptional service and that you had such a positive experience. Your kind words truly brighten our day, and we appreciate you taking the time to share your experience at Grand Prairie Ford.

April 30, 2026

I enjoyed every part of the experience and appreciate the in-depth feedback and video of my car's tune up. More

by micahfittz
Recommend Dealer
Yes
Employees Worked With
Rockelle
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Apr 30, 2026 -

Grand Prairie Ford responded

We're thrilled you had a wonderful experience! Your satisfaction with our comprehensive service and detailed communication means so much to our team. Thank you for choosing Grand Prairie Ford and for sharing your feedback!

April 30, 2026

Pleased with everyone involved, from service to tech, had to bring it back a couple of times for recall. All issues resolved More

by soncon52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services Rockelle
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May 01, 2026 -

Grand Prairie Ford responded

We are excited to hear about your positive experience with our service and technical teams. Your satisfaction with everyone involved in helping you means so much to us. We understand that handling recall work required multiple visits, and we truly appreciate your patience throughout the process. It's wonderful to know that we were able to completely resolve all the issues you encountered. Your feedback reinforces our commitment to providing thorough and reliable service to every customer who trusts us with their vehicle needs.

April 30, 2026

CHRIS Was very pleasant and very helpful. I look forward to bringing more vehicles to get repaired at Grand Prairie Ford. I am a dealer and I respect the fact that they got the car in and out More

by BPAUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sloan
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May 01, 2026 -

Grand Prairie Ford responded

Thank you for your wonderful feedback about your service experience with us. We're delighted to hear that Chris provided such pleasant and helpful assistance during your visit. It's fantastic to know that we were able to handle your vehicle repair with the speed and courtesy that you expected. Your recognition of our team's professionalism means a great deal to us. We truly appreciate your trust in bringing your vehicles to Grand Prairie Ford for service, and we look forward to continuing to serve you with the same level of excellence in the future.

April 30, 2026

I made my appointment with very short notice. My service advisor, Chris Sloan was very friendly, and courteous. More

by WILMERJAMES412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sloan. Service department.
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May 01, 2026 -

Grand Prairie Ford responded

We are thrilled to hear about your positive experience with us! Your feedback about scheduling with short notice and receiving friendly, courteous service truly means a lot to our team. We understand that sometimes automotive needs arise unexpectedly, and we're proud that our staff was able to accommodate you promptly while still providing the quality service you deserve. Your kind words about the professional and welcoming assistance you received reflect the values we strive to uphold every day. Thank you for choosing Grand Prairie Ford and for taking the time to share your experience.

April 30, 2026

Grand Prairie Ford is the only place I take my F150 for service. I drive 65 miles round trip to get the service I expect. Very Honest dealer that doesn’t try to sell you stuff you don’t need. I can’t forge More

by bflegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Alvalos
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Apr 30, 2026 -

Grand Prairie Ford responded

Thank you for your loyalty and for driving 65 miles for our service! We're thrilled you appreciate our honest approach and your service advisor's care. Your trust in Grand Prairie Ford motivates our entire team to maintain these high standards.

April 29, 2026

I was taken care of very quickly and everyone was very helpful. I received my truck back the same day. More

by spin22x
Recommend Dealer
Yes
Employees Worked With
Sergio
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Apr 29, 2026 -

Grand Prairie Ford responded

Thank you for the positive feedback! We're thrilled our team provided quick, helpful service and got your truck back to you the same day. We appreciate you sharing your experience and look forward to serving you again.

April 29, 2026

The service department has been easy to schedule appointments and have been on time and friendly. More

by STEGMANR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Kimayah Shackleford
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Apr 30, 2026 -

Grand Prairie Ford responded

Thank you for taking the time to share your experience with our service department. We are delighted to hear that scheduling appointments has been straightforward for you and that our team has consistently provided timely and welcoming service. Your feedback about our punctuality and friendly approach means a great deal to us. We understand how important it is to have reliable service when you need it, and we are glad we have been able to meet your expectations. At Grand Prairie Ford, we strive to make every visit smooth and pleasant, and it sounds like our team is delivering on that commitment for you.

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