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Grand Prairie Ford

Grand Prairie, TX

4.5
1,324 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,324 reviews

July 01, 2022

Extremely easy to work with! Got the deal done while I worked! Can't wait to work with the team again! More

by bkbrown0417
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Grand Prairie Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 30, 2022

Once again, Jackie Mercer did not disappoint! He found the vehicle we were looking for and made the process easy and painless. Thanks Jackie! Thanks GP Ford! More

by jackieobrien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Huey and Brett
Jul 05, 2022 -

Grand Prairie Ford responded

Thank you for your positive review!

June 28, 2022

We had an excellent experience buying our used van. Our salesman Joseph Coates was awesome, informed, efficient, helpful with all of our many questions. He was hospitable, Offering refreshments. This More

by sd.griffin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Coates sales.
June 25, 2022

Great service and professionalism! Jackie is an amazing salesman and always helpful! Appreciate you and the team! More

by ohiii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2022 -

ohiii responded

Thanks!

Jun 27, 2022 -

Grand Prairie Ford responded

Thank you for the positive review!

June 24, 2022

I bought an used 2018 Ford Expedition for my wife’s birthday. My wife is 9 months pregnant and can’t travel the 1 hour drive to the dealership. When I got home with the vehicle I had to detail the vehi More

by Stan.jones1983
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Grand Prairie Ford responded

Stan, we apologize if you feel you've had a negative experience with our dealership and your purchase. We perform inspections on our vehicles prior to sale and we are sure to be transparent about them before we sell them. We want to speak with you to address your concerns. Please contact Amanda Gonzales at Agonzales@grandprairieford.com and we will do our best to make this better.

Jul 05, 2022 -

Stan.jones1983 responded

I did contact the email address provided on Thursday, June 30, considering I received the same message above from my review on Yelp. I have not received a response from the email I sent. I will send the same email again today hoping that I get a response. Thank you!

June 22, 2022

Jackie and Gabriel did a great job. They found the right vehicle to fit my budget. Great communication with me through the whole process. More

by Demart.gaut
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Hernandez
Jun 23, 2022 -

Grand Prairie Ford responded

Thanks for your positive review!

June 07, 2022

Jackie is an awesome sales person and the fastest in/out ever buying a car. More

by texasgirl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Grand Prairie Ford responded

Thank you for the positive review. We're happy to hear Jackie was able to help make your purchase quick and efficient. Congratulations on the new vehicle!

May 30, 2022

Great People to work with they care they take care of you an get what you want More

by Angal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Braylan
May 31, 2022 -

Grand Prairie Ford responded

Angal, thank you for the feedback. We're glad to hear you had such a positive experience with your visit and the car buying process. We hope you think of us for future needs. Congratulations on the new vehicle!

Jun 01, 2022 -

Angal responded

Thank you so much to all love my trk

May 25, 2022

Was greeted as soon as we pulled in to park I expressed what I was looking for and was offered a deal without having to commit to something I could not afford there was no pressure unlike other car dealers More

by Sweetcatjb41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Grand Prairie Ford responded

Thank you for the positive feedback. We're glad to hear you had a great experience during the car buying process. We hope you think of us for future servicing/car-buying needs.

May 18, 2022

Buying cars is painful but not with this team. This was a great experience. I was put into the right car for me at the right price. More

by Kalen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Grand Prairie Ford responded

Kalen, thank you for taking the time in leaving a positive review. We are happy our team was able to provide excellent customer service and an easy purchase process. We hope you think of us for any service/car-buying needs. Congratulations on the new vehicle.

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