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Grand Prairie Ford
Grand Prairie, TX
1,324 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,324 reviews
April 19, 2022
Jackie did an amazing job getting us into the vehicle we wanted for a great price! wanted for a great price! More
by Mrdavidson92
Helpful April 18, 2022
Was fast and easy service. Couldn’t be happier with the truck and the timely matter. Couldn’t be happier with the truck and the timely matter. More
by M cross
Employees Worked With
April 16, 2022
My family has bought multiple vehicles with Jackie. He is straightforward and honest. Jackie has repeatedly helped us work deals on new and used vehicles. I cannot say the same about his management. Wh He is straightforward and honest. Jackie has repeatedly helped us work deals on new and used vehicles. I cannot say the same about his management. While Jackie continually works for the customer, his management makes his job significantly harder by being hard to work with and stubborn. Despite working on this deal with Jackie across two days, I never met his management or even heard their name. They tried playing games by remaining anonymous. If my family did not have a history of working with Jackie, I would have walked away from this deal within the first 30 minutes. This review format is also very misleading. The entire review counts against Jackie, even if someone from another department was hard to work with. If I could leave the management a 2 star review I would. More
by MSM2016
April 14, 2022
My family and I will ONLY buy our vehicles from Jackie Mercer because he is the best! Mercer because he is the best! More
by Demchrst3
March 31, 2022
The overall experience at GP Ford was really great. All of the staff I came in contact with was very nice and super upbeat!! I loved working g with Jackie he was incredibly helpful and incredibly expla All of the staff I came in contact with was very nice and super upbeat!! I loved working g with Jackie he was incredibly helpful and incredibly explanatory about everything!! I will definitely be coming back in the future to purchase from GP Ford! More
by Wade
March 29, 2022
Tried to work with Danny, but he never answered a single email from me. He sent me the orginal “thanks for contacting us, how can we help” email and then when I replied 4 times over 4 days he never replied. email from me. He sent me the orginal “thanks for contacting us, how can we help” email and then when I replied 4 times over 4 days he never replied. About a week later, he sends me a “look at our specials and are you still in the market” general cut and paste email to which I told him “yes I’m still trying to buy a truck”. After that he still never replied to me after several more emails. Ali ever got were prewritten newsletter emails from him, zero actual help. More
by Ronsheline
Employees Worked With
Danny morales
March 28, 2022
Great personnel, service, made buying a pleasure. Everyone was great to deal with. Got the vehicle I wanted. Everyone was great to deal with. Got the vehicle I wanted. More
by brookte1
March 24, 2022
Jackie was amazing! He didn’t make us feel rushed and that’s a big deal for us! Jackie is the man to see if you need a car and feel 100% comfortable with your purchase/d He didn’t make us feel rushed and that’s a big deal for us! Jackie is the man to see if you need a car and feel 100% comfortable with your purchase/decision! I don’t mind driving almost 2 hours to do business with Jackie! Thank you again for all you have done for us! More
by SebastianLbroussard26
March 21, 2022
I purchased a Ford truck from this Dealership in 2017. I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not the brakes). I drove 60 miles passing many Ford Dealerships along the way. My Service Advisor tells me it will 7-10 Business days before they get to diagnose it. Either Ford vehicles are breaking down in droves or the Service Dept is poorly ran because 7-10 business days is beyond ridiculous. I was considering buying another truck from them but this changes my choice of Dealerships. I don't want to hear any COVID-19 excuses at this point. You either have qualified Techs or you don't. I checked with other Dealerships and the wait for them varies from 3-5 Days after appointment. Needless to say I made an appointment elsewhere. More
by Mike G
Employees Worked With
Britton Webb
March 18, 2022
Jackie is most helpful and informative. I appreciate his knowledge and enjoy laughing with him. He’s the person that speaks truth that you come to respect and trust. I’ve been doing busines I appreciate his knowledge and enjoy laughing with him. He’s the person that speaks truth that you come to respect and trust. I’ve been doing business with him for several years and several cars. He is always a pleasure and very welcoming even if it’s to just say “Hello” if I’m in the neighborhood. The entire process was smooth and flowing. Fabian, completed my paperwork in the most quickest and efficient way, telling me everything I needed to know, answering ALL my repetitive questions, and making me laugh. Huey brightened my day’s end with finishing my transaction and showing me all I needed to know on setting up my car. More
by Sparklingnitem
