Grand Prairie Ford
Grand Prairie, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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My family has bought multiple vehicles with Jackie. He is straightforward and honest. Jackie has repeatedly helped us work deals on new and used vehicles. I cannot say the same about his management. Wh He is straightforward and honest. Jackie has repeatedly helped us work deals on new and used vehicles. I cannot say the same about his management. While Jackie continually works for the customer, his management makes his job significantly harder by being hard to work with and stubborn. Despite working on this deal with Jackie across two days, I never met his management or even heard their name. They tried playing games by remaining anonymous. If my family did not have a history of working with Jackie, I would have walked away from this deal within the first 30 minutes. This review format is also very misleading. The entire review counts against Jackie, even if someone from another department was hard to work with. If I could leave the management a 2 star review I would. More
My family and I will ONLY buy our vehicles from Jackie Mercer because he is the best! Mercer because he is the best! More
The overall experience at GP Ford was really great. All of the staff I came in contact with was very nice and super upbeat!! I loved working g with Jackie he was incredibly helpful and incredibly expla All of the staff I came in contact with was very nice and super upbeat!! I loved working g with Jackie he was incredibly helpful and incredibly explanatory about everything!! I will definitely be coming back in the future to purchase from GP Ford! More
Tried to work with Danny, but he never answered a single email from me. He sent me the orginal “thanks for contacting us, how can we help” email and then when I replied 4 times over 4 days he never replied. email from me. He sent me the orginal “thanks for contacting us, how can we help” email and then when I replied 4 times over 4 days he never replied. About a week later, he sends me a “look at our specials and are you still in the market” general cut and paste email to which I told him “yes I’m still trying to buy a truck”. After that he still never replied to me after several more emails. Ali ever got were prewritten newsletter emails from him, zero actual help. More
Great personnel, service, made buying a pleasure. Everyone was great to deal with. Got the vehicle I wanted. Everyone was great to deal with. Got the vehicle I wanted. More
Jackie was amazing! He didn’t make us feel rushed and that’s a big deal for us! Jackie is the man to see if you need a car and feel 100% comfortable with your purchase/d He didn’t make us feel rushed and that’s a big deal for us! Jackie is the man to see if you need a car and feel 100% comfortable with your purchase/decision! I don’t mind driving almost 2 hours to do business with Jackie! Thank you again for all you have done for us! More
I purchased a Ford truck from this Dealership in 2017. I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not the brakes). I drove 60 miles passing many Ford Dealerships along the way. My Service Advisor tells me it will 7-10 Business days before they get to diagnose it. Either Ford vehicles are breaking down in droves or the Service Dept is poorly ran because 7-10 business days is beyond ridiculous. I was considering buying another truck from them but this changes my choice of Dealerships. I don't want to hear any COVID-19 excuses at this point. You either have qualified Techs or you don't. I checked with other Dealerships and the wait for them varies from 3-5 Days after appointment. Needless to say I made an appointment elsewhere. More
Jackie is most helpful and informative. I appreciate his knowledge and enjoy laughing with him. He’s the person that speaks truth that you come to respect and trust. I’ve been doing busines I appreciate his knowledge and enjoy laughing with him. He’s the person that speaks truth that you come to respect and trust. I’ve been doing business with him for several years and several cars. He is always a pleasure and very welcoming even if it’s to just say “Hello” if I’m in the neighborhood. The entire process was smooth and flowing. Fabian, completed my paperwork in the most quickest and efficient way, telling me everything I needed to know, answering ALL my repetitive questions, and making me laugh. Huey brightened my day’s end with finishing my transaction and showing me all I needed to know on setting up my car. More
Very helpful as soon as I walked into the door at opening. Thank yall again. opening. Thank yall again. More
Amazing service. From Jackie in the Sales group to the Finance department, Grand Prairie Ford is top notch. Will buy all my cars from them in the future! From Jackie in the Sales group to the Finance department, Grand Prairie Ford is top notch. Will buy all my cars from them in the future! More