We started out looking at vehicles with a young man (can't remember his name,but he mention he was Palestinian). He was very polite and helpful. When we decided to negotiate the purchase of a Grand Marguis, he told us the asking price and made an offer for our trade-in. We countered and he had to check with his sales manager (Carl?). After a second counter offer, he disappeared and his sales manager took over. This made us feel uncomfortable, since this guy totally took over and the young man was only seen, when he came to offer us bottled water. How demeaned this must have made him feel. The manager kept switching the price of the car, then the trade-in and always came back to the same bottom line amount (as if we weren't smart enough to recognize that for every dollar her knocked off the price, he counter balanced it by deducting from our trade-in). Finally, we made a final offer and said that if it was not accepted, we wanted back the keys to our own car. It was like being held hostage! He kept trying to renegotiate, even after we said, "We are done negotiating! Take our offer or give us the keys to our car." This went on until we became angry. He finally said he would accept our offer and we felt we had reached a win-win situation. We paid for the difference in value (sales price minus trade-in) with cash. When we finished all of the necessary paper work, we were handed a key chain with one set of keys and remote. When we asked where was the other key and remote, the manager told us, "We don't know. You'll have to buy another set." My husband protested, but the most the manager would do was give us a used remote (with a broken loop, which meant it cannot be hung on a key chain). We had to purchase the second key (else where, because Grand Prairie Ford wanted to charge twice as much as Home Depot). We were told the car had been fully serviced (oil change, filters, air conditioning, etc.) This was a lie, since we discovered the air cleaner was excessively filthy, and other filters, oil and air conditioning all needed to be serviced.....at our expense). They did provide the owner's manual, which was missing. There was a mix up on the paperwork and they held the title hostage, until my husband became very irate. As if things weren't bad enough, we were traveling home (from Grand Prairie, TX to Washington State) when we discovered that the temporary plates on the Grand Marguis indicated that the plates were for a 2010 Mercedes Benz! There we were, half way home (1,000+ miles in either direction) with illegal plates!) My husband had to call several times (getting angrier with each call) before finally getting through to anyone. The girl kept putting him on hold despite the fact that he told her not to, because he was on his cell and the call was urgent in nature. Each time he was put on hold for so long that he eventually heard this recording, "We are sorry, you need to call back at a later time." When they finally got back to him, they wanted him to stay where we were, so they could over night express the correct plates and paper work. My husband HAD to be back to work and we could not stop midway home. For the remainder of our trip, we were afraid a state trooper would notice that the plates on our Grand Marguis said"2010 Mercedes Benz". Fortunately, we made it home without any such event....but no thanks to the ineptitude of the people at Grand Prairie Ford. I would never recommend Grand Prairie Ford to anyone...unless I really hated them! They are high pressure sales, and deceptive. I just hope the young man who originally was working with us got his commission (but I suspect his manager claimed most of it...that man would screw over his own mother).