Greenway Kia West - Service Center

Tony was very helpful and made the process easy and sufficient! Thank you Tony and Kia! sufficient! Thank you Tony and Kia! More

On Aug 5, I brought my car in for a windshield wiper repair at 11:30 AM. Tony told me I had to leave my car for days until 3 PM, then updated me at 4 PM that I’d need to bring it back another day. They repair at 11:30 AM. Tony told me I had to leave my car for days until 3 PM, then updated me at 4 PM that I’d need to bring it back another day. They didn’t have the part and were waiting on my warranty. He promised to call me before 1 PM the next day with an update never did. On Aug 15, I got a random text saying an appointment was set for Aug 19 at 9:30 AM no call, no confirmation to check my availability.Mine you that’s 10 days later.Back in Nov 2024, I had a similar bad experience with him (Tony) rushed out, nothing explained about the diagnostics, and the car started making a weird noise on the way home to late to take it back. I called multiple times, spoke to Maria, and was told my advisor would call me back never happened today is August 2025🙂. When I scheduled my appointment this Aug 5 with Maria front desk lady. I specifically said I did NOT want Tony as my advisor yet I still got Tony. I’ve been coming here since 2022 and used to have great experiences, especially with the Haitian advisor with dreadlocks (he transferred) and Advisor Jessica, who always gave updates within the first hour. At this point, I don’t know if this place is under new management now, The communication is terrible and it feels like no one cares about customer concerns anymore. It’s time to take my business elsewhere. More

Greatest Service ever! Fast and reliable Service Center. Everyone is always super friendly and glad to help with any questions. Very good prices on any work that's need Fast and reliable Service Center. Everyone is always super friendly and glad to help with any questions. Very good prices on any work that's needed. More

She is a leader. She knows your needs before you introduce your issue She is prompt and honest about the feedback of your vehicle. Her body language and her response She knows your needs before you introduce your issue She is prompt and honest about the feedback of your vehicle. Her body language and her response to the situation is agreeable More

Amazing 10/10 great service I got everything that I wanted from my visit that day wanted from my visit that day More

Brian was extremely helpful with my car situation, He went above and beyond my expectations!! went above and beyond my expectations!! More

Not the nicest auto dealership I’ve visited. Brian was nice to deal with but the condition of the service area including the customer waiting area were not the nicest Brian was nice to deal with but the condition of the service area including the customer waiting area were not the nicest More

My overall experience with this Kia Dealership is a 5/10 it has potential but I can say out of all the service advisor I have came across Brian Jones was a 10/10 it has potential but I can say out of all the service advisor I have came across Brian Jones was a 10/10 More

I have always had a positive experience when a visited Sales and/or Service Departments. Sales and/or Service Departments. More

Totally disrespectful to lie to you in the face saying that 1 tire calibration takes 1 hour, 6 hours for a simple 2 tire mounting and rotation, then saying the machine was down, wasted my whole day at the that 1 tire calibration takes 1 hour, 6 hours for a simple 2 tire mounting and rotation, then saying the machine was down, wasted my whole day at the dealership even that I returned, when he mentioned 3 hours. Service department was stellar before, now is going really terrible. More