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Griffin Ford Fort Atkinson

Fort Atkinson, WI

Overview
Employees
Reviews
Vehicles
4.7
1,572 Reviews
With 30 years of service to build on, Griffin Ford Fort Atkinson continues to provide the community and surrounding area with hometown care. Key to their success is the dealership team sharing one goal: complete customer satisfaction. Stop in and see why Griffin Ford Fort Atkinson is “Large enough to serve you - Small enough to care”
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1642 Janesville Avenue

Fort Atkinson, WI

53538

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Showing 1,572 reviews

October 27, 2023

It was fast, cordial and reasonable. I had a flat tire and it was fixed in a bit more than half an hour. More

by rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS WEGNER
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October 26, 2023

They are very thorough and do great service and keep you informed of how the process of your vehicle is going. More

by Creativeext
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 26, 2023

They ordered parts for my vehicle then never called me when the parts arrived. The service clerk left the company and no one bothered to look at the existing work orders to make sure they all got done. Wh More

by Bob123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employees are not listed here
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Oct 27, 2023 -

Griffin Ford Fort Atkinson responded

Dear Bob123456, We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to Griffin Ford in Fort Atkinson. We understand your disappointment and the issues you encountered were far from our usual standards of service. The departure of our service advisor and the subsequent paperwork misplacement were certainly unforeseen challenges that resulted in a less than satisfactory experience for you. We take full responsibility for this oversight and deeply regret any inconvenience it caused. In recognition of the extended wait and your significant inconvenience, we covered a substantial portion of the repairs that fell outside the warranty coverage. We understand your frustration with the billing issue, and we acknowledge that the lack of communication regarding warranty coverage was a mistake on our part. Your feedback is invaluable to us, and we are committed to learning from this experience. We would welcome the opportunity to make amends and provide you with a better service experience in the future. Thank you for bringing this matter to our attention. Please feel free to reach out at kpoje@griffinautogroup.com if you have any further concerns.

Oct 27, 2023 -

Bob123456 responded

In what way is 10% a “substantial” portion?

Oct 27, 2023 -

Griffin Ford Fort Atkinson responded

Hello Bob123456, We took a further look back into your records for your most recent visit. The Front Wheel Splash Shields repair, not covered by Lincoln's warranty, cost $401.72 for parts and labor. The weatherstrip repair you paid for was $181.00. We regret very much that you had an extended delay on the parts, exacerbated by our lack of communication. We admit we were less than perfect, and will do our best to learn from our mistakes. If you have any further inquiries or require additional details, please do not hesitate to contact us at kpoje@griffinautogroup.com. Thanks Bob123456!

Helpful
October 25, 2023

My car was taken in right away with great service and friendly. Told me what was good and bad and had quotes on how much it would cost. Very pleased. More

by joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Liebman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 25, 2023

I’m disappointed in the customer service provided by this service department. I purchased a brand new 2020 Expedition and something is constantly going wrong. I don’t Receive any updates on the parts that More

by EVENSONKACI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Seichert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Griffin Ford Fort Atkinson responded

Hello EVENSONKACI, We would like to extend our sincere apologies for the delays and lack of communication you have experienced with our service department. We understand your frustration and disappointment. Our team is currently facing challenges with back-ordered parts and supply chain disruptions, which have regrettably resulted in extended delays for our valued customers. We acknowledge that this situation is far from ideal and appreciate your patience. To address your concerns and provide a more transparent update on the status of your vehicle, one of our dedicated service team members will promptly investigate your case. They will reach out to you as soon as we have more information on the availability of the required parts and the progress of the repairs. Your feedback is essential to us, and we genuinely regret any inconvenience you have encountered. We are committed to making this right and ensuring a more positive experience for you.

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October 23, 2023

I was happy with service and recommendations I received. I will be back for more services in future. More

by SPORTAGE737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 21, 2023

Denny and others were awesome to work with. No pressure and very knowledgeable! Highly recommend this small town dealership! More

by ruckamyjo
Recommend Dealer
Yes
Employees Worked With
Denny
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Oct 23, 2023 -

Griffin Ford Fort Atkinson responded

Hi, Griffin Ford Lincoln Fort Atkinson thank you for your high marks for our services! And, we appreciate your recommendation of our dealership at 1642 Janesville Avenue. Your recent visit to service your 2015 Ford F-150 was valued. Please let us know when we can do more for you. Sincerely, The Griffin Family

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October 21, 2023

Very kind, compassionate and respectful people. Great business. They made sure I left satisfied. Thanks! More

by DHEISLER1973
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duston Henze
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Griffin Ford Fort Atkinson responded

Hi, Griffin Ford Lincoln Fort Atkinson thank you for your high marks for our services! And, we appreciate your recommendation of our dealership at 1642 Janesville Avenue. Your recent visit to service your vehicle was valued. Please let us know when we can do more for you Sincerely, The Griffin Family

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October 19, 2023

Smooth, easy process. Everyone was very helpful and Eric was especially accommodating. Thank you, Luke More

by Lukmic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynard Heger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duston Henze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Burow
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October 17, 2023

These guys are great! Professional and courteous. Even gave me a ride home and picked me up when the work was done. Just awesome. More

by djjungle1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Liebman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Seichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Bronson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting you next time. Sincerely, The Griffin Family

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