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Hagerstown Honda
Hagerstown, MD
815 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 815 reviews
February 13, 2017
Over and Above!!! The staff and all the folks I dealt with at Hagerstown Honda went over and Above my expections to see that I was happy with my purchase!! The staff and all the folks I dealt with at Hagerstown Honda went over and Above my expections to see that I was happy with my purchase!! More
by Allen Oberholzer
Employees Worked With
Helpful February 13, 2017
Amazing Experience From the first moment I spoke to Jason Smith on the phone until the keys were in my hand, he walked me through my purchasing experience so professiona From the first moment I spoke to Jason Smith on the phone until the keys were in my hand, he walked me through my purchasing experience so professionally. Jason definitely broke the mold in what I expected to be a long pressured atmosphere. He was very interested in what I had to say and listened to my needs and filled every one of them. I could not be more happy with my experience with Jason and Hagerstown Honda. Because of the professional experience I had with Jason, I will be a repeat customer as long as he is there and will continue sharing my wonderful experience with others recommending they do there business with this amazing salesman. Thank you Jason!! More
by ARMOND DAILIOUS
Employees Worked With
Jason Smith
February 12, 2017
A Memorable Event Thanks to Jason Smith and the Hagerstown Honda staff we were able to buy our 2nd Honda. They worked with us to get what we needed to purchase our Hond Thanks to Jason Smith and the Hagerstown Honda staff we were able to buy our 2nd Honda. They worked with us to get what we needed to purchase our Honda CRV. We really appreciate their going the extra mile. They are friendly, respectful, understanding, and make you feel comfortable. It was the best experience we ever had purchasing a car. They go above and beyond to make you happy. More
by Charles123
Employees Worked With
Other Employees :
Rick, Finance; Nicole, Receptionist; Brandon, and both Sales Manager; , Jason Smith
February 11, 2017
What an Extraordinary Experience!!!! I'll tell you what, if there is a car dealership that really has this customer satisfaction thing figured out it is Jason Smith and Hagerstown Honda. I'll tell you what, if there is a car dealership that really has this customer satisfaction thing figured out it is Jason Smith and Hagerstown Honda. From the moment I walked in the door I felt welcome and invited. Jason greeted me with a smile and made me really feel that his only goal was to help me and my family in any way possible. It was a fantastic experience from Jason all the way to sitting with the finance manager to work up the final numbers. You guys are really doing things the right way and I commend you for hiring such great employees like Jason Smith that truly exhibit what it really means to put your customers needs first! More
by mikenail3815
Employees Worked With
Jason Smith
February 11, 2017
Great New Car Experience Recently my parents were in need of a new vehicle. They had not bought a new vehicle in about 17 years. They have always liked the CRV's that I bough Recently my parents were in need of a new vehicle. They had not bought a new vehicle in about 17 years. They have always liked the CRV's that I bought from Hagerstown Honda so I took them out to look around. They had already done their research on the vehicle and knew what they wanted. Everyone that we were in contact with was very nice & friendly. They listened to our questions and explained things that we understood. My parents left the dealership that evening very excited with their new CRV!! I would like to thank everyone at Hagerstown Honda for making buying a car such a positive & exciting experience!! More
by Kristin H.
Employees Worked With
Bill Barnes, Brandon - sales manager, Ciro Schianodicola
February 11, 2017
No pressure. My experience at Hagerstown Honda was very pleasant and stress free. I went in and was greeted immediately by Jason. We spoke and he showed me a ver My experience at Hagerstown Honda was very pleasant and stress free. I went in and was greeted immediately by Jason. We spoke and he showed me a very nice civic. We test drove it and I wanted to see another model., which he showed me as well. After making a decision on the model, he presented me with the different buying options and possible financing. I didn't buy it on the spot as I told him I would come back since I was still shopping around. It took me a couple of days to settle on my decision and in all that time, Jason did not bother me while I considered the choices between dealerships. He did however present me with a better option that sealed the deal. I stopped in and bought the vehicle. More
by markchang_98
February 10, 2017
Fantistic sales people and the best service center! This dealership has the best sales staff and service center. We purchased three vehicles at this dealership and everyone there is professional, frien This dealership has the best sales staff and service center. We purchased three vehicles at this dealership and everyone there is professional, friendly and welcoming without being pushy. Jason Smith was very helpful throughout our purchase process and also was very knowledgeable. More
by lynn
Employees Worked With
Jason Smith
February 10, 2017
Great Experience Brent was fantastic throughout the process. He was able to give me a non nonsense price right up front which incited me to drive from an hour and a ha Brent was fantastic throughout the process. He was able to give me a non nonsense price right up front which incited me to drive from an hour and a half away. When I got to the dealership, he had the car right out in front, ready to go for a test drive. When I decided to buy, there were no hidden fees or mark ups. Everything was explained plainly. After the paperwork was complete, he gave a full rundown of all the features of the car and synced my Bluetooth which saved me a headache. I have NEVER had such a painless, fast, car buying experience. More
by cnemphos
Employees Worked With
Brent Kroboth
February 10, 2017
Sales personality Jason's personality and honesty when I wasn't shopping for a car convinced me to buy a car from him when I was. No pressure! Jason's personality and honesty when I wasn't shopping for a car convinced me to buy a car from him when I was. No pressure! More
by Ski17
Employees Worked With
Jason Smith
February 09, 2017
Great experience This was my last stop on a day full of new vehicle shopping. After getting the run around and the usual sales pitches at other local dealerships, I wa This was my last stop on a day full of new vehicle shopping. After getting the run around and the usual sales pitches at other local dealerships, I was pleasantly surprised at the honest, straight forward approach of the sales team. I would absolutely recommend Hagerstown Honda! More
by susanr
