Hagerstown Honda

Another great service experience. I have been coming to Hagerstown Honda for 12 years. The team there has always been extra helpful and always get my issues resolved in a timely, frien I have been coming to Hagerstown Honda for 12 years. The team there has always been extra helpful and always get my issues resolved in a timely, friendly manner. I have never had a bad visit with these folks. More

Great customer service and attention to detail. Bob and his service team have always done a great job of servicing my Honda. They always take care of the customer and do the right thing. Top shelf t Bob and his service team have always done a great job of servicing my Honda. They always take care of the customer and do the right thing. Top shelf treatment. Thanks so much! More

A positive experience I had contact with Hagerstown Honda over the internet and was reluctant to even give out my email.... Ian Smith contacted me... by email and phone. I I had contact with Hagerstown Honda over the internet and was reluctant to even give out my email.... Ian Smith contacted me... by email and phone. I went in to look at the available cars in my range and level of technology acceptance! and I ended up buying my CRV. I will, and have already, recommended Jason Smith, who made it all happen. Thank you. Mary More

Fantastic deal As a first time car buyer, I wasn't sure what I was getting myself into. Ciro and Brandon took excellent care of me, walking me through every step and As a first time car buyer, I wasn't sure what I was getting myself into. Ciro and Brandon took excellent care of me, walking me through every step and allowing me to weight my options throughout. I'm happy with my purchase, and look forward to continuing my business with Hagerstown Honda! More

Easy and Honest I shopped for my CR-V at four dealerships, and Hagerstown Honda was the most straightforward when it came to giving me an accurate, out-the-door price I shopped for my CR-V at four dealerships, and Hagerstown Honda was the most straightforward when it came to giving me an accurate, out-the-door price, all via email. Other dealers resisted giving me price information and, once they did, they couldn't beat Hagerstown's price. Ian was responsive and never pressured me to make a purchase before I was entirely ready (I take my time and do a LOT of research before buying a vehicle). Once I got there, Eric was patient while I picked a color, and a few hours later, I was home with my new vehicle. More

Never again! Think of your worst car buying experience, put it on steroids and throw in Fredie Crugger, and you get a feel for what I endured. I have purchased Think of your worst car buying experience, put it on steroids and throw in Fredie Crugger, and you get a feel for what I endured. I have purchased 4 Hondas, 3 from Hagerstown Honda. A formerly loyal customer. You think that would mean something. Nope. I wrote to the online sales manager and ec explained exactly what I was looking for and how much I was willing to pay. He writes come on in and we can work that out. I come, restate exactly what I wanted to a sales manager and salesman. I want for 45 minutes to be told the Honda I purchased from them and which all required maintenance has been performed by them was worth $3k below the Kelly blue book stated value. Then quoted a price and monthly payment $250-$300 above what I had explicitly said I wanted when I wrote to them and reiterated upon arrival. Angry I said no thanks. Please get my vehicle and take it to service for an oil change. It gets worse. I show the Mechanic a coupon for the oil change and he says great. 45 minutes later I ask about my car sitting in the bay right where the salesman left it. The Mechanic asked Me what's it doing there? I was shocked. He said it should be in a different bay. I took my keys and left. No one in their right mind should have any dealings with this dysfunctional out fit. Toyota here I come. More

On a scale of 1-10 Bill is a 20. Bill is to me by far your best employee. He goes above and beyond his daily duties in assisting customers in for service. Just a magnificent and perso Bill is to me by far your best employee. He goes above and beyond his daily duties in assisting customers in for service. Just a magnificent and personable young man. I upgraded my honda CRV from the Kia lot and ran over to show Bill what i had done. He's the guy that u always want to be there when u take your Honda in for service. Great job Bill. Keep up the good work. More

Great Experience! My first contact was with the internet division which was very prompt in getting back with me on the vehicle that I had inquired about. Unfortunately, My first contact was with the internet division which was very prompt in getting back with me on the vehicle that I had inquired about. Unfortunately, it was being sold to another customer as I walked in the door. Any way, I was open minded about another Honda CRV that was older with more miles. I met with Blake Davis and we went over some of the options in their lot and I test drove the car and liked it but wanted to talk with my husband and check on some other options first. Blake was a new salesman there and had a pleasant personality and was not pushy but instead he listed to what I was looking for and helped me to locate it. He followed up with me on another appointment that I was not able to make and we rescheduled. He was extremely customer service oriented and was nice to deal with through the process. The finance guy was nice and helpful too. My only complaint would be how long it took from the time I decided on purchasing the car to finalizing it. They were very busy that evening and had made apparently around seven sales so that did explain the long wait. I didn't leave until about 1030 pm on a Tuesday night. I would recommend this dealership and Blake to others and will keep them in mind on our next purchase. More

Great experience I've been to many dealers and this one was the least hassle. Our salesman Joe was great!!! They are no pressure. I drove 2 cars that I liked. There wa I've been to many dealers and this one was the least hassle. Our salesman Joe was great!!! They are no pressure. I drove 2 cars that I liked. There was no pressure to look at other cars that I "might" like. I went through autotrader for a trade apprisal as well. I was expecting a ruined trip or a low baller offer for my car. Not here. I drove 2 cars and I was in and out within an hour with my new car. These guys are absolutely wonderful from the sales to finiance. I will be back for my next purchase. More