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Hagerstown Honda
Hagerstown, MD
818 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 818 reviews
December 23, 2015
On Spec, on Time, on Price My wife and I had an overwhelming pleasurable buying experience with Kyle Wilson and the staff at Hagerstown Honda. Everyone welcomed us in a friendl My wife and I had an overwhelming pleasurable buying experience with Kyle Wilson and the staff at Hagerstown Honda. Everyone welcomed us in a friendly, warm, and hospitable manner with no pressure on buying until we initiated our interest to talk to a sales rep and, later, there was no pressure to purchase extras. Kyle took the necessary time to explain all the innovative technical apps on our 2016 Accord. Due to our other vehicle being serviced and being ride-short, Kyle picked me up and brought me to the dealership to bring the new Accord home. The Accord was thoroughly cleaned, detailed and gassed up. I look forward to a long term relationship with Hagerstown Honda. Regards, Jerry & Linda Buhi More
by olderto
Employees Worked With
Helpful December 22, 2015
Just love the employes at Hagerstown Honda I 31/2 years ago got the dream of my life Ridgeline Sport 2013 and loved it, now I just got a 2015 CRV Honda thanks to Brandon Fisher and Angelo Marin I 31/2 years ago got the dream of my life Ridgeline Sport 2013 and loved it, now I just got a 2015 CRV Honda thanks to Brandon Fisher and Angelo Marino. I know I have always loved Honda's and will never own anything else, I just love going to Hagerstown Honda the guys are greattttttttttttttttttttttttt! !!!!!!!!!!!!!!!!!!!. More
by halfwayblondie
December 22, 2015
Forever customer Can't say enough good things about Hagerstown Honda and our favorite salesman Justin. This is our second Honda purchased here with the help of Justin Can't say enough good things about Hagerstown Honda and our favorite salesman Justin. This is our second Honda purchased here with the help of Justin and all I can say is it's more like hanging out with a really good friend than a typical stress filled experience you would expect at a dealership. Would also like to say thanks to our finance manager Brandon Fischer and everyone else we met and spoke to along the way. As long as Hagerstown Honda stays in business they will earn our business. Thanks again Justin! More
by Toyotundra15
Employees Worked With
Justin Griffith, Brandon Fisher
December 22, 2015
Absolutely Awesome Experience!!! This is the 2nd Honda we purchase from Hagerstown Honda, & I have to say they are like family! Our Salesman "Justin Griffith" is absolutely AWESOME!!! This is the 2nd Honda we purchase from Hagerstown Honda, & I have to say they are like family! Our Salesman "Justin Griffith" is absolutely AWESOME!!! We feel so comfortable working with him...HE FEELS LIKE FAMILY!!! If you want to be treated fairly, & like family, then I would definitely recommend purchasing a Honda from here! More
by lacaramela007
Employees Worked With
Justin Griffith, Brandon Fisher
December 21, 2015
EXceptional Service I have to say our experience with Justin Griffith was excellent from negotiation until I drove off with my new car. Justin was very cooperative and a I have to say our experience with Justin Griffith was excellent from negotiation until I drove off with my new car. Justin was very cooperative and attentive in what I was looking for in a car. I am a repeat customer of Hagerstown Honda and they treated me as such. Justin was knowledgeable in showing me all the features of my new Honda Pilot. So thankful and so blessed. Great job Justin! I will definitely be recommending you in the future and it was a pleasure doing business with you. More
by MCRAES
Employees Worked With
Justin Griffith
December 18, 2015
Purchase of my NEW Bright Red Honda Civic "16" Justin Griffith & Brett Swain did an outstanding job, selling me my new Honda Civic "16. Not just anyone would come in on their Vacation day. He was v Justin Griffith & Brett Swain did an outstanding job, selling me my new Honda Civic "16. Not just anyone would come in on their Vacation day. He was very helpful by showing me the features in my new vehicle, transferring my personal items to my new car and walked me through programming my phone to the Bluetooth. Every time I come to Honda I feel welcomed, from the time I get out of my vehicle, till the time I leave. I highly recommend Justin Griffith & Brett Swain if you plan to stop out at Honda. I couldn't of asked, for better service. Thank you Justin & Brett! More
by Allisoncole2008
December 17, 2015
Purchase of a CR-V Justin Griffith was very helpful in my making a decision to purchase a CR-V. I had worked with Justin previously when purchasing a Pilot which I trad Justin Griffith was very helpful in my making a decision to purchase a CR-V. I had worked with Justin previously when purchasing a Pilot which I traded. Justin demonstrated a lot of the features on the 2016 Touring CR-V before we left the dealership. Justin is very soft spoken and knows the product. I would recommend him to friends and family. More
by pvw, saw
Employees Worked With
Justin Griffith
December 17, 2015
Our new Pilot It has been a pleasure dealing with John and showing us all the details of the Pilot. Also thanks to Jeff, Bret for our trade in and our deal. It has been a pleasure dealing with John and showing us all the details of the Pilot. Also thanks to Jeff, Bret for our trade in and our deal. More
by Larry
Employees Worked With
December 16, 2015
Buying a CR V without being pressured We were very happy being able to work with Justin when purchasing our 2016 CR V, he is a very soft spoken individual, very intelligent about the produ We were very happy being able to work with Justin when purchasing our 2016 CR V, he is a very soft spoken individual, very intelligent about the product he sells, it was a pleasure dealing with him. Bob & Janet More
by bojan
December 16, 2015
Helpful Honda Agents. Never having purchased a car on my own before I was very impressed with the help given to me by John Williams and his colleagues. My questions were po Never having purchased a car on my own before I was very impressed with the help given to me by John Williams and his colleagues. My questions were politely answered and there was no pressure to "buy" what I was not interested in purchasing. This said I have driven my second Honda and I am thrilled with the HR-V. It is also the color of my choice which is the "icing on the cake!" More
by Puppyraiser
