Hagerstown Honda

Pleasurable experience First time ever looking at Honda's. We decided on HH because of the location & variety of dealers in the same area. Wasn't sure what we wanted, SUV, c First time ever looking at Honda's. We decided on HH because of the location & variety of dealers in the same area. Wasn't sure what we wanted, SUV, car etc. Salesman John W. introduced himself, didn't pressure my wife & I at all. Allowed us to browse the lot to decide what we may be interested in. After a while we decided to test drive a few models,(Civic, Accord, CRV ) We decided on a Civic that was parked in the showroom, center stage. They offered low trade value on my very clean trade. Not really suprised by this because all dealers seem to do this, not my first time negotiating on a new vehicle. Disappointed by the offer, we discussed what I thought would be a fair value. They reconsidered their offer, ( more than doubled it) from $2,000 to $4,200. Which was just above what the reccomended value was on my trade. We were there for several hours & getting pretty hungry as the paper work started. They bought us lunch (pizza delivered ) and drinks. Offered the extended warranty & other sales gimmicks, we declined, again no pressure to buy any extras.John offered us a cold drink & more than delivered on my drink request ( 20 cold ones). He wasn't the best on showing all of the cars features, which were many, but all of the sales staff were very friendly they tried very hard to meet our needs. I'd say that in the end that we got a pretty good deal & I will deal with HH again in the future. Thanks John & the rest of the staff, signed Steve & Shelly More

Made Buying a Car Easy We went looking to buy two new cars and that's just what we did. Todd made it easy to get what we wanted and he was patient with us through the whil We went looking to buy two new cars and that's just what we did. Todd made it easy to get what we wanted and he was patient with us through the while process. We looked at quite a few models and did multiple test drives and there was never a problem. The negotiating was not as painful as I had anticipated. The only complaint we had was that we thought the amount offered for our trade-ins were very low. We were able to get a better price through the negotiating. After we had agreed on the price, we were told that they had mistakenly given us a discount that we were not eligible for. Todd did get the amount of the discount taken off our final price. Even after the sale, Todd has continued to help us. Todd made buying a car very easy. More

Outstanding Dealership - First Rate The folks at Hagerstown Honda made our car purchasing experience stress free and very enjoyable. The facility is extremely well kept and looks brand The folks at Hagerstown Honda made our car purchasing experience stress free and very enjoyable. The facility is extremely well kept and looks brand new. All the staff we encountered were very professional and courteous. Dave, Todd and Darin were great to work with and we will be returning to this dealership for our family's future vehicle needs. Note - we are from Northern VA and will gladly make the 1.5 hour out of state trip to deal with these folks. More

Best place to purchase a car! I will never buy or lease another car from ANYONE else but Hagerstown Honda on Rt. 40. They are the most honest, caring, friendly, patient, knowledge I will never buy or lease another car from ANYONE else but Hagerstown Honda on Rt. 40. They are the most honest, caring, friendly, patient, knowledgeable people I have EVER dealt with. My salesman, Todd Haupt, was so wonderful to deal with. No matter how many tines he had repeat everything to me (and there was a lot) he was patient, gentle and took time to explain everything until there was no doubt as to what I just purchased. Ian, Dave and Jessie (I hope this is her name in finance) was so great to deal with. It is hard for me to remember all the names of these great people, but I thank God above for having the privilege to meet and deal with them. I will tell everyone to go to Hagerstown Honda for trust worthy deals and good honest people to deal with, who really do care more than just selling a car, they are there to make you happy and to work within your budget. Thank you all, you have a special place in my heart!! Donna More

GREAT JOB, WELL DONE! StarStarStarStarStar THIS IS A FIRST. We didn't have "high pressure"/we weren't "held hostage" (by not getting our keys after an appraisal). "THAN StarStarStarStarStar THIS IS A FIRST. We didn't have "high pressure"/we weren't "held hostage" (by not getting our keys after an appraisal). "THANK YOU", Ian, Dave, Kyle and Brandon. We left, Hagerstown Honda in MD, with a sense of having a fun, relaxing experience AND a NEW CRV EX-L !!!! More

Grapes to Wine Did my homework on the vehicle pricing and leasing options. Inquired at 4 dealerships, but only two had the car on the lot I wanted. After making a tr Did my homework on the vehicle pricing and leasing options. Inquired at 4 dealerships, but only two had the car on the lot I wanted. After making a trip to another dealership that proved to waste my entire day and sour me on the entire process, I called Hagerstown to come up and look at the vehicle on their lot. Aaron and Brett did a great job on the deal. I didn't have to go back and forth, and they didn't have to go back and forth. They gave me a very good price on the vehicle and made the process very easy and smooth. I felt great about the deal and that, my friends, is what the buying process should be about. Thanks again, Ian, Aaron and Brett! More

Best Christmas ever !!!! Was in need of a vehicle and been threw a few dealers and it seemed it wasn't getting anywhere .Called Todd Halpt at Hagerstown Honda and he told me t Was in need of a vehicle and been threw a few dealers and it seemed it wasn't getting anywhere .Called Todd Halpt at Hagerstown Honda and he told me that they could work something out .Best sale men I ever worked with by far !!!! He went over and beyond his duties making me and my wife have the best Christmas ever !!! Again thanks Todd and Hagerstown Honda for everything More

New Purchase Second time buyer from your Dealership! Just traded in two vehicle my 2005 Ford Explorer and my 2012 Chrysler 200 for a new 2015 Honda CRV. I was able Second time buyer from your Dealership! Just traded in two vehicle my 2005 Ford Explorer and my 2012 Chrysler 200 for a new 2015 Honda CRV. I was able to financed this new CRV by the Honda Banker and the staff there were super. Ryan Kell work hard to make this sale and made me feel part of the Honda family. Thanks Ryan More

Great experience! Second time buyer from your place! Just traded in my 2008 Honda CRV for a 2010 one and had a great experience! Thank you Rick for helping me find the Second time buyer from your place! Just traded in my 2008 Honda CRV for a 2010 one and had a great experience! Thank you Rick for helping me find the EXACT car I had been looking for at a reasonable price! You were great to work with! Also have to extend my gratitude to Britton in finance. You were so thorough and went out of your way to be sure a couple things from my old car transferred over that I didn't even know about. I appreciate all the help from both of y'all and will definitely be back when it's time to trade in this one! Thanks again! More

Todd @ Hagerstown Honda Kia Todd went above and beyond customer service standards. I have been in retail for 23 years and know what good customer service is. I've had some bad Todd went above and beyond customer service standards. I have been in retail for 23 years and know what good customer service is. I've had some bad experiences buying cars and really hate shopping in general. Todd took all of the pain an agony out of buying a car and turned it into a very pleasant experience. Britton & Darren in the finance department were both friendly very helpful. This team got me in and out quickly and even came to my house and picked me up to finish the deal. Looking for superior customer service? Go to Hagerstown Honda/Kia, this is where you will find it. More