Hagerstown KIA

Had an excellent experience with Caleb at Hagerstown Kia. Caleb was professional, kind, and very helpful. He was very responsive as we tried several used cars and patient with us as we considered different o Caleb was professional, kind, and very helpful. He was very responsive as we tried several used cars and patient with us as we considered different options. Once we found the one we wanted, we arrived at a reasonable price. Caleb arranged to help us take the car to our mechanic for a pre-purchase inspection, and stayed late to get the deal finalized. After visiting several dealerships and working with several different sales people, Caleb was definitely our favorite! More

Matt the manager of the cars service department went above and beyond for my husband and I to get our car fixed. It was a tricky situation but he heard us out and was able to find a solution! Definitely above and beyond for my husband and I to get our car fixed. It was a tricky situation but he heard us out and was able to find a solution! Definitely 5 stars on his customer service More

This new vehicle purchase was the best and easiest we have experienced in my 79 years. Thanks to Jim Smyly, Scott, Jeremy and the entire team. have experienced in my 79 years. Thanks to Jim Smyly, Scott, Jeremy and the entire team. More

I have been going to their service department for years. I suspected they weren’t rotating the tires. So this time I went in for an oil change and a tire rotation. Before I left I marked each tire with a di I suspected they weren’t rotating the tires. So this time I went in for an oil change and a tire rotation. Before I left I marked each tire with a different colored chalk. When I got home and I saw that it was not done. They didn’t rotate the tires. I also waited 2 1/2 hours for this to be done. I’m not even sure if the oil change was performed either. They have done a transmission fluid flush and an alignment as well that we suspected was not done either. They are not to be trusted. I will not trust them with my vehicle ever again. I knew the alignment wasn’t done because the car was immediately pulling to the left when I pulled out of the parking lot. When I brought it back to be checked again, the service manager told me “I just don’t know how new car steering feels like!” Not okay. Very unprofessional. More

Update from Jauary 2024 I would not but a Kia Soul till you make sure that whole day it will work for you, they ripped me off and my payments are $682.00 a month (Bad) service department Mike was my till you make sure that whole day it will work for you, they ripped me off and my payments are $682.00 a month (Bad) service department Mike was my salesman he is a great guy, and he helped me out with a New 2023 Kia Soul, But NOTE this… This bad issuer wasn’t Mikes fault it’s the dealership and service department’s fault…. I talked to the Hagerstown KIA They tried to help me with this Issue with my Kia, But they gave up on me and would not give me a different car like my Kia Soul. The day I bought a brand new in 2023 Kia soul 2023 It only had 17 miles on the car and on my way home the day I bought the Kia, all kinds of warnings came on dash 2 times a day every day and for a new car that’s bad, so i called Hagerstown Kia and so the car was in the shop 10 times and they tried to find out what is causing the problem. The warning lights come on my dash every day since i bought the car, i have print outs and dates and times of everything, they could not find out what was causing this issue, so I'm stuck with a non-repairing car. NOTE: I would not buy a Kia Soul till you make sure that whole day it will work for you, they RIPPED ME OFF and my payments are $682.00 a month More

This dealership and Jim Smyly are top class. It was great service overall. Thank you. It was great service overall. Thank you. More

The staff was very understanding and patient, very welcoming and kind. I would recommend this dealership to others welcoming and kind. I would recommend this dealership to others More

Salesman Jim Smyly was great. Fast process, had everything I needed and they didn't try to push me. Fast process, had everything I needed and they didn't try to push me. More

very good service, easy to work with very nice salesman Jim Smyly rodney did my extended Warranty very good Jim Smyly rodney did my extended Warranty very good More

The Dealership facility was clean. The staff was friendly and concerned about the customer …not on the purchase of the vehicle. Well done!!! The staff was friendly and concerned about the customer …not on the purchase of the vehicle. Well done!!! More