Southern Hyundai Newport News

I experienced fast, professional, and friendly service from booking my appointment up until my keys were returned to me. from booking my appointment up until my keys were returned to me. More

You all are the very definition of consistency. Every time I visit to have my car serviced, the service team is courteous and knowledgeable. Been going to Southern Hyundai for two years now and I w Every time I visit to have my car serviced, the service team is courteous and knowledgeable. Been going to Southern Hyundai for two years now and I will definitely be a return/long-term patron. More

I am not sure who Ernesto Rosado is. I went through service with a guy name House. He was excellent I went through service with a guy name House. He was excellent More

We were pleased with how Vanessa Tucker, our sales consultant, and the sales management staff handled our inquiry into Ionic 5 availability, packages, and pricing. We were able to make arrangements f consultant, and the sales management staff handled our inquiry into Ionic 5 availability, packages, and pricing. We were able to make arrangements for the final sale and pick up to follow a cross country move. We were a bit surprised at the time of finalizing the purchase at the level of sales pitch for extended warranty options. Instead of finalizing the down payment and loan, we had a 10 minute video on extended warranty features, then we were presented with monthly payment plans that were considerably higher than the original quote. Being somewhat tired following a 4 day drive across the country, we were not really prepared for the level of piece by piece negotiation that seemed to be required to get to the monthly payment amount. And I ended up with some reservations about what we ended up with after this process. Getting the car following this was handled quite well by Vanessa, who gave us an overview on operational features and answered questions. More

All the staff are very professional. Jeff was super helpful figuring out what I needed. I really appreciated getting a ride to and from my job. Jeff was super helpful figuring out what I needed. I really appreciated getting a ride to and from my job. More

I have never had a bad experience here. Everyone has been very friendly and professional. I personally choose to wait at the dealership and their lounge is comfortable with waters and snack Everyone has been very friendly and professional. I personally choose to wait at the dealership and their lounge is comfortable with waters and snacks. I strongly recommend this dealership. More

I am a senior citizen wish you could haven given me the senior discount this was a hard month I wasn’t expecting to get a flat tire you all have always been so good to me since I got the car from you all. senior discount this was a hard month I wasn’t expecting to get a flat tire you all have always been so good to me since I got the car from you all. More

Was informed about the problem with the vehicle, gave us a estimate of the cost and our vehicle was ready before closing. a estimate of the cost and our vehicle was ready before closing. More

I dropped my car off at 8:20 am. Car was ready around 9:30. A message was left on my house answering machine. I called the dealership number that was in a business card I got off the Car was ready around 9:30. A message was left on my house answering machine. I called the dealership number that was in a business card I got off the desk and no one answered. Called another number and was told that everyone was busy with customers and they took a message and I would get a call back. Waited about an hour and no call back. Went to the dealership and was told that he left a message on my answering machine. I was not home waiting on a call from him to pick me my car. I was 5 to 10 minutes from the dealership. He was supposed to call my cell phone not my house phone. When I questioned him he said Well That’s The Number That I Had. I didn’t get my car until 1:00 pm. No apology. It sat out front for over 3 hours while I waited on a phone call. The last time I had my car serviced I got a call on my cell not my house phone. More

Service advisors were very helpful and accommodating. Service was done as requested and done relatively quickly. Appreciate the excellent service and communication. Service was done as requested and done relatively quickly. Appreciate the excellent service and communication. More