Handy Toyota

Nasty service manager Purchased first Venza at Handy Toyota in 2009. Purchased second Venza at Della Toyota in New York State as Handy could not match deal. 5k,10k,15k, Purchased first Venza at Handy Toyota in 2009. Purchased second Venza at Della Toyota in New York State as Handy could not match deal. 5k,10k,15k,20k,25k,30k mile services all performed at Handy Toyota since Handy is much closer to residence than Della. At 30k, brakes checked and were verified to be operating correctly. This service was performed 1/11/16. 7/5/16 Master cylinder replaced without charge. Problem with brakes had been previously reported. 3/30/17 Problems with brakes reported to Handy's and looked at by their service department. Master cylinder inspected and no leaks found. They bled brakes. They suspected internal seal failure of calipers. **My local service man did not agree; said it was the master cylinder 5/15/2017 front calipers replaced at Handy's for $343.04. Again, my service person said if it was the calipers, brake failure would be sudden. 10/27/2017 Brought car in to Handy's because of problem with brakes. They said brakes were operating as designed. 11/17/2017 Concern with brakes. Discussed with local service person; get them looked at. Called Handy; first available time is Nov.27th. I asked, can't I just come in for 5 minutes for you o look at brakes? No, we are too busy. I asked to speak to service manager; said this was run by the service manager. No one higher up the food chain is available. Called Heritage; first available time is 2nd week in December. Called Della, Nov. 21 at 11:30 am; will call if any cancellations. 11/21/2017 Brought car to Della Toyota. Found low brake pedal, bled brakes, air in right front caliper. Test drove, brakes ok. 12/12/2017 I felt problem with brakes; free diagnostic on breaks by Handy-could not duplicate failure 12/28/2017 After discussions with Handy's, they replaced master cylinder free of charge 1/15/2019 Made appointment at Handy for 3 pm 1/18/2019 to have brakes checked 1/18/2019 The service manager, Joe Luneau, calls at 1 pm to cancel appointment and tells me he doesn't want to see me again. He was not interested in discussing the situation. I never asked that they do the work for free. I was just looking for their expertise on the subject 1/18/2019 call Toyota corp; they will not replace master cylinder. I was upset about this because it appears to me that their must be a problem with the design or manufacture of the master cylinder. 1/23/2019 spoke to Adam Luneau, sales mgr and Joe's brother. Said he will speak to Joe and get back to me. Said he can give me a deal on another vehicle. After that date, neither the service manager, Joe Luneau or the owner, Dan Luneau(Joe's dad) would return my calls. I don't think that is a very professional way to conduct business. I don't know if that is the way they conduct business in general. I feel others should be aware of what they did in my situation. Again, I didn't ask for anything for free; I just wanted them to check my brake system. More

Ali Kamal is the guy to see!!!! Words won't adequately express how wonderful Ali Kamal is. SO helpful, SO knowledgeable, SO genuine. Buying a vehicle is a big decision and Ali help Words won't adequately express how wonderful Ali Kamal is. SO helpful, SO knowledgeable, SO genuine. Buying a vehicle is a big decision and Ali helps you through the entire process so professionally. I bought a Camry 13 years ago with Ali and was just back to buy a Rav4. You know Ali knows what he is doing and that is thanks to the many years of sales experience he has had right there at Handy Toyota. You know you can't go wrong doing two things - going to see Ali Kamal and buying a Toyota. It's a win-win! Thank you Ali More

Best dealership in the area! Even though I live very close to the dealerships on Shelburne Road, I would rather drive to St. Albans to deal with Handy Toyota. I just purchased ano Even though I live very close to the dealerships on Shelburne Road, I would rather drive to St. Albans to deal with Handy Toyota. I just purchased another car from them and they make the whole process easy and painless. Leandro Martinez helped me out and was very attentive and helpful. They are the best for service as well, never pushing stuff I don't need and explaining everything to me that they are doing. More

So glad we made the trip across the lake to Handy Toyota! The staff at Handy Toyota were great to work with. Will definitely be recommending them in the future :) Thank you for being so awesome to work with! The staff at Handy Toyota were great to work with. Will definitely be recommending them in the future :) Thank you for being so awesome to work with! More

Awesome Ali Kamal has always helped us when we are ready to buy a car. He is very professional and always listens to what we need. He listens to my husband an Ali Kamal has always helped us when we are ready to buy a car. He is very professional and always listens to what we need. He listens to my husband and he listens to me. We are very pleased with our new car and would recommend Handy Toyota to anyone. More

Great guy, great help Frank was such a pleasure to work with, he spent extra time at work to help us out, above the call of duty! He really helped us through the car buying Frank was such a pleasure to work with, he spent extra time at work to help us out, above the call of duty! He really helped us through the car buying process, since neither of us had ever bought or leased a new vehicle before. He was prompt about getting options in front of us. More

Excellent experience!! Met with Zac Longe today. He treated us extremely well. He was very professional and courteous. We ended up purchasing a 2019 Highlander which we abso Met with Zac Longe today. He treated us extremely well. He was very professional and courteous. We ended up purchasing a 2019 Highlander which we absolutely love. We’ll be back to this dealership next time, for sure!!! More

Thank you for everything! Updated: Handy's has been nothing but accommodating. Cody and Oliver have turned my experience at Handy's around! They have not only got me out of the Updated: Handy's has been nothing but accommodating. Cody and Oliver have turned my experience at Handy's around! They have not only got me out of the jeep but are delivering my new Rav 4 to my work! I appreciate everything they have done for me! I bought a Jeep from Handy's Downtown. 2 days after I bought the car my it started knocking (NOT GOOD) so i called Handy's downtown and they told me to bring it to Handys Toyota so they could take a look at it. They had my car for a day and told me that's what my car was supposed to sound like. Okay, fast forward to the next day there was NO coolant in my car. I put coolant in it and it sucked it right down because the radiator must have been empty. So then 10 days later my engine light flipped on and the knock got harder. I called handys toyota again and they told me to call a certified jeep dealer, I did that they told me to bring it in. While waiting for my appointment, my engine light starts to flash when before it gets to running temp. Obviously somethings wrong here. On my appointment day, they told me it needs spark plugs and coil packs. But they weren't sure where the knocking sound was coming from, so they were going to keep it over night and test it when it was cold.It needs lifters and rockers (which is inside the motor) I now have to pay 1600 (Handy's is paying half). I haven't even made a payment yet and now have to fork out 1600 dollars plus the spark plugs. I haven't had a vehicle for 6 days. More

new 2019 Prius AWD-e Initial visit with Jacob Smith, but when I came in a couple of weeks later it was his day off so I worked with Ali Kamal and in a very short time afte Initial visit with Jacob Smith, but when I came in a couple of weeks later it was his day off so I worked with Ali Kamal and in a very short time after, drove out with a new 2019 Prius AWD-e. Very pleased with the whole Handy crew. In 2008 I bought a new Prius at Handy's and traded it in on the new one after 287,852 care free miles. Also in 2008 I bought a new Toyota Sienna from Handy and presently have 190,000 plus miles on it. See you on the next round !! More

very pleasant exerience I hate car shopping, but working with David and Oliver was a pleasure. They made the process painless and I walked away happy! I am a repeat customer I hate car shopping, but working with David and Oliver was a pleasure. They made the process painless and I walked away happy! I am a repeat customer and will no doubt be back again. Keep up the good work! More