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Handy Toyota
St. Albans, VT
4,174 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer!
~Customer satisfaction before, during, and after the sale~
Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals.
At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,174 reviews
May 10, 2024
One big problem: I was told when I arrived for my appointment for a simple state inspection and a tire rotation that the appointment would be two hours. The tech told me the reason why was that they appointment for a simple state inspection and a tire rotation that the appointment would be two hours. The tech told me the reason why was that they didn’t have quite enough people and that they were busy. As an employer, I understand the problems in getting help. Also, as an employer, I understand the incredible importance of managing expectations. I was forced to call and postpone a different appointment (Not with Handy ) because I didn’t know until I arrived that the was going to be two hours.. My point is this: if the appointment is going to take two hours, which I understand, that fact should be explained clearly at the time the appointment is made, not when the appointment actually occurs. More
by matthewwestern123
May 10, 2024
Very nice people, accommodating and friendly. They're about 40 minutes away but I prefer to go there than other places much closer. They're about 40 minutes away but I prefer to go there than other places much closer. More
by None
Employees Worked With
Verified CustomerMay 09, 2024
Daniel and Kyle were both extremely helpful, personable, and knowledgeable. The process was quick and clear making everything simple. I’d highly recommend anyone to work with them on a new vehicle purchase. and knowledgeable. The process was quick and clear making everything simple. I’d highly recommend anyone to work with them on a new vehicle purchase. More
by trheay
May 09, 2024
They had the car I was looking for at the price I wanted to pay. The sales staff was amazing. Chris Carey is the type of sales person that makes buying a car fun. to pay. The sales staff was amazing. Chris Carey is the type of sales person that makes buying a car fun. More
by fsesera
Employees Worked With
Chris Carey
May 09, 2024
Charged me 900$ of labor for 3 hours of work and then refused to help or call back when I left a message for management. refused to help or call back when I left a message for management. More
by jasoncfusco
Employees Worked With
May 08, 2024
William was easy to work with, but the "solution" to my new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for ov new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for over four hours, and left with the air pressure sensor not working in my vehicle, despite choosing the most expensive solution to fix the initial problem. So I ended up paying 2.5 times the quoted price for the insertion of rubber autel sensors because I wanted the assurance of the tire pressure sensor working in my vehicle. Despite choosing the installation of the more expensive Autel 1 Metal Sensors, and it doesn't work. And William addressed that and told me let you folks know if the light doesn't work after 50+ miles (which it doesn't) and you'll take another look at it, but that means another trip to St. Albans and more hours spent in your waiting room. This doesn't seem right, after having been there for four plus hours on Monday afternoon to have pins inserted that don't sync with the car's system. Had I known this, I would have surely gone with the cheaper option. I am disappointed in this visit (not due to William's assistance), and feel like I was not treated honestly or effectively. More
by debbyheyer
May 08, 2024
All went smoothly. It took longer than estimated for a tire rotation and routine point inspection, but everything else was good. It took longer than estimated for a tire rotation and routine point inspection, but everything else was good. More
by sghalnon
Employees Worked With
Alan Brown
May 08, 2024
I love how they try to have the same person work with you every time you come in for a service! Makes you feel like your family or something like it every time you come in for a service! Makes you feel like your family or something like it More
by cstaplez07
May 07, 2024
Improve communication regarding availability of the only tec rep when scheduling appointment for a customer with an electric vehicle. Having to spend 4 hours at the dealership instead of the promised one ho tec rep when scheduling appointment for a customer with an electric vehicle. Having to spend 4 hours at the dealership instead of the promised one hour because the special rep is over scheduled does not demonstrate good customer service. More
by lewdrose
Employees Worked With
