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Harbro Sales & Service Inc
Whitinsville / Webster, MA
2,394 Reviews
Welcome to Harbro Sales & Service, where we're not just in the business of selling cars; we're in the business of creating happy and satisfied customers. For more than half a century, we've been a trusted name in the automotive industry, serving the Blackstone Valley area of Massachusetts.
What sets us apart is our commitment to your peace of mind. With our exclusive 30-Day Buyback Promise, we stand by every vehicle we sell. If you're not completely satisfied with your purchase, we'll take it back, no questions asked.
At Harbro, it's not just about the cars; it's about your experience. We treat our customers the way we would want to be treated, and it shows in our long-standing reputation. Discover hassle-free car buying and service at Harbro Sales & Service – where your satisfaction is our priority.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,394 reviews
October 16, 2019
Good friendly service every time. Good service every time I go. They also go beyond what I'm there for and tell me if there is something else that needs to be fixed. Good service every time I go. They also go beyond what I'm there for and tell me if there is something else that needs to be fixed. More
by Carol H
Helpful October 12, 2019
Excellent, knowledgeable, hassle free! I went to Harbro in Whitinsville and met with Mark and Dave. Both were very knowledgeable and were open and honest with each vehicle I was interested I went to Harbro in Whitinsville and met with Mark and Dave. Both were very knowledgeable and were open and honest with each vehicle I was interested in. They had immediate access to car history so I could collect information in the moment. I was able to drive multiple vehicles and did not feel pressured. I would highly recommend Harbro and I will not hesitate to return for my next vehicle. More
by Christy1667
October 09, 2019
Harbro Cares for People (and cars too) The atmosphere at Harbro is always welcoming, and customers are treated like family and friends. It seems they have found a way to sell and service ca The atmosphere at Harbro is always welcoming, and customers are treated like family and friends. It seems they have found a way to sell and service cars while keeping people as their top priority. Harbro is a family business that incorporates shared values of honesty, teamwork, and fairness into the day-to-day which adds a personal touch and makes them a reliable asset and helping hand to the community. More
by Lynne
October 07, 2019
Beginning to end...EXCELLENCE!! My experience first began checking the Harbro website for "My car" ….I expressed an online interest in a couple that were listed. Shortly thereafter, My experience first began checking the Harbro website for "My car" ….I expressed an online interest in a couple that were listed. Shortly thereafter, I received an email from Bob Cole, Sales, indicating that when it was convenient for me, he would be glad to show me the vehicles I had looked at on the website. I went in on Saturday morning, and within 2 hours Bob and I completed the purchase paperwork for a 2016 Honda CRV. It by far was the best car buying experience I have had in the approximately 35+ years of purchasing vehicles!! NO PRESSURE!!! I went away with the feeling that I was not only a satisfied customer but an appreciated customer as well. Also, left the current vehicle I own with the service department. Mark Alisch coordinated the service I needed in a timely manner so that I could transfer ownership of the vehicle to my son. The dealership mission statement on the website was definitely realized from my perspective Thanks again, and will highly recommend to friends and co-workers that are or will be in the market for a used vehicle!! Dwight More
by DSB59
October 01, 2019
This is one of the nicest service centers I’ve been to. They take the time to explain things about my vehicle. Excellent service they are big on customer satisfaction!!! They take the time to explain things about my vehicle. Excellent service they are big on customer satisfaction!!! More
by RN Jeep
September 21, 2019
Fantastic Service Department The service department at Harbro in Whitinsville is always so nice and helpful. I had my first oil change since purchasing my used car from Harbro. Ea The service department at Harbro in Whitinsville is always so nice and helpful. I had my first oil change since purchasing my used car from Harbro. Easy to schedule online and quick service. I will never go anywhere else. More
by dana_m1978
Employees Worked With
Joe Yuele, Mark Alisch
September 19, 2019
Thorough. I did buy a used 2015 Honda Civic and I'm very happy with it. I wanted it as a backup vehicle. I am writing however about my service experience. I I did buy a used 2015 Honda Civic and I'm very happy with it. I wanted it as a backup vehicle. I am writing however about my service experience. I was driving home from Westborough and my I lights came on saying I had low tire pressure. I took my car up without an appointment on Saturday morning no less, and they took my car right in and did an oil change and tire rotation and inflated my tires and checked them out for me. I was very happy with their service. That's why I gave 5 starts. Thank you, Michele Hayes Linwood, Ma. More
by Mickey50
Employees Worked With
Other Employees :
Aaron Sylvester, Joseph Ceramicoli, Joe Yuele, Mark Alisch, Paul Naylor
September 17, 2019
Harbro They took the time to understand my needs and finances and matched me to the best vehicle. Great service and prompt followup. Financing details were They took the time to understand my needs and finances and matched me to the best vehicle. Great service and prompt followup. Financing details were quick and painless. You could feel the pride they take in doing whats best for the customer rather than just selling a vehicle. Repeat business ? Unquestionably my first stop 5 years from now. More
by sgcarey
September 15, 2019
Great Service always a friendly and great experience when taking my car in for service. i dealt with mark and he was great to work with! highly recommended always a friendly and great experience when taking my car in for service. i dealt with mark and he was great to work with! highly recommended More
by gradyc11
Employees Worked With
Mark Alisch
August 13, 2019
there when you need them recently we have become foster parents,and wile driving in the only vehicle that we could use our child seats in,I lost my brakes!!! it was late in th recently we have become foster parents,and wile driving in the only vehicle that we could use our child seats in,I lost my brakes!!! it was late in the day and in a panic we called the good people at Harbro and they said to bring it right on in. I got there only minutes before they closed.pleased to know they had a rental for me,that we desperately needed for early the next day.the car was repaired the next day and when I went to pay,I realized I had forgotten a coupon that we had for a free day rental.the very friendly people at Harbro had an extra coupon that they let us use.our overall experience was excellent and we highly recommend them to everyone.sincerely "1999 mercury mystique" That is not the first time Harbro has helped us in a pinch,we have a 1964 van that is off road in the winter,and again car broke down and my wife had an operation the very next day.again they said bring it in and we were able to rent our very first car ever.so thank you for always being there when we are in need and in a panic. More
by 1999 mercury mystique
Employees Worked With
the ladies at the service desk and rental counter were very friendly and helpful., Aaron Sylvester, Joseph Ceramicoli, Joe Yuele, Mark Alisch, Paul Naylor
